Aqua Pennsylvania is asking customers throughout its southeastern Pennsylvania service area to discontinue nonessential water use until further notice as the utility works to restore normal operations at two major water treatment plants that sustained damage due to the devastating floods caused
This Charlotte shop owner wishes customers would give navy blue a rest
In Business of Home 's new series Shop Talk , we chat with owners of home furnishings stores across the country to hear about their hard-won lessons and their challenges, big and small—and to ask what they see for the future of small industry businesses like theirs.
This week, self-described "huntress" Ariene Bethea discusses her shop and design business, Dressing Rooms Interiors Studio in Charlotte, North Carolina.
Are you listening to the voice of your customers?
Largely as a result of the pandemic, digital-first is a new normal for customers of financial institutions.
While there are many ways for banks to deliver best-in-class customer service, it starts with listening to the voice of the customer (VOC). That means hearing, paying attention to, acknowledging, empathizing and trying to overcome customers' frustrations, confusion or general dissatisfaction.
How Short-Staffed Restaurants Can Keep Customers Happy - WSJ
C andace Nelson, a pastry chef and former investment banker, is co-founder of the cupcake bakery chain Sprinkles. She also is co-founder of CN2 Ventures, which invests in and incubates new business ventures .
It's no secret that the service industry has taken a hit from the pandemic, with restaurants in particular bearing the brunt of Covid-related shutdowns.
Pancake aims to make customers flip for its virtual home design platform – TechCrunch
Pancake brought in a $350,000 seed round to develop its home design platform that leverages furniture you already have in your home with a designer's fresh eye on your space.
Maria Jose Castro, Roberto Meza and Alfredo Enciso, all from Costa Rica, started the company in 2020, based on their own experience of transitioning to work-from-home and needing to outfit a space. However, design services can be expensive, and therefore not accessible to everyone.
Utility automatically enrolls customers behind on energy bills onto payment plans – Red
As part of ongoing efforts to provide help and assistance for customers to manage their bills, Pacific Gas and Electric Co. will auto-enroll eligible customers in new extended payment arrangements by the end of September.
The new program coincides with the ending of the service-disconnection moratorium which is part of the COVID-19 emergency customer protections in place since March 2020.
Verizon responds to western wildfires: Unlimited call/text/data for impacted customers | About
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AG Ferguson: Utilities will offer payment plans, financial assistance for customers with past due
OLYMPIA — Attorney General Bob Ferguson is offering guidance for utility customers who have past due accounts and may be at risk of a utility shutoff. The statewide moratorium on utility disconnections ends on Sept. 30.
In June, there were more than 280,000 people who had past due bills with the five investor-owned utilities in the state, according to utility filings. That total number was similar to where it was in March 2020. However, in March 2020, people had past due amounts totaling just over $39 million.
LIST: Cleco update to customers impacted by Hurricane Ida | WGNO.com
PINEVILLE, La. (WGNO) — On Wednesday evening, Cleco provided an update to customers affected by Hurricane Ida.
Cleco damage assessors continue to patrol, the company is providing restoration updates for customers in St. Tammany and Washington parishes.
Wawa customers affected data breach now eligible for compensation
Wawa customers affected by a massive data breach can now get compensated as part of a class-action lawsuit.
The settlement affects anyone who used a debit or credit card at Wawa between March 4 and Dec. 12, 2019.
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