Alloy , an identity operating system for the financial services industry, raised $40 million in Series B funding.
The New York-based startup helps banks and fintechs more quickly and safely onboard customers through a single application programming interface service and SaaS platform. It can also automate certain decisions that mitigate fraud and reduce burden on back office operations.
"All of the risk and fraud requirements to validate identity were designed for the brick-and-mortar world," co-founder and CRO Laura Spiekerman told Crunchbase News. "In a digital world, they have to use third-party databases, such as credit bureaus. However, if someone doesn't have a credit history, there is not that reliable data to make a risk assessment."
And here's another article:
Downtown coffee shop sees fewer customers with more people working remotely; events canceled
LINCOLN, Neb. (KOLN) - Mark Shriner, owner of The Coffee House at 13th and P Street is no stranger to adversity.
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"I've been worried since the day they announced changes would be made," Shriner said. It's worrisome, you see some money coming in which is nice but then just see your savings going down which isn't nice."
Shriner's main customer base are downtown workers who want to get out of the office and the University of Nebraska for catering events.
Are You Sitting on a Customer Retention Goldmine?
However, what happens after the sale? What happens when the customer you’ve been barraging with ads about how amazing your product is doesn’t see or hear about you after the sale, or worse, sees the identical acquisition ads over and over?
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If you’re building a long-term business, you should be looking at the bottom of your acquisition funnel as the beginning of a hopefully endless customer retention sequence. How can you continue to delight your customers?
7 reasons why you should meet your customers face-to-face
We met people in different places in Malaysia and Singapore to give them a small token of appreciation. The people here means our customers, fans who were consistently engaged with us in social networks. Since it is an online business, all communications are mostly done through technology, from remote, people didn't get to see us and we didn't get to know them. These people, migrants, are the core of our business. If we want to do business, we need to know them.
While you're here, how about this:
Are you owed money? Dunkin' Donuts to reimburse hacked customers
ALBANY - New York reached a settlement Tuesday with Dunkin' Brands, Inc. over a lawsuit that accused the company of failing to adequately respond to cyberattacks since 2015 that compromised customers' online accounts.
The Canton, Mass.-based company will also need to maintain safeguards to protect against similar attacks and pay $650,000 in penalties to New York, Attorney General Letitia James announced.
Free Webinar | How to Speak to Customers to Build Trust
Not only is consumer confidence and trust rather low these days, we're also serving customers in a new, distanced way. The usual reliance on facial expressions and body language to make a connection with a customer and build trust is often no longer available. And given the generalized anxiety that comes with a global pandemic, feelings of trust can be especially hard to come by these days.
A growing body of research on language use in service interactions can help. Please join our speakers, authors of "Speaking to Customers in Uncertain Times," as they show how very specific word choices and language strategies can make all the difference in connecting with customers. They'll give practical advice on "speaking terms" that lead to customer trust.
Amazon Music Launches Podcasts for Customers Across the U.S., U.K.
"Partnering with Amazon Music allows me to really give my listeners what they've always asked for: more Disgraceland content," said Jake Brennan, host of Disgraceland and cofounder at Double Elvis Productions. "Through this partnership with Amazon Music, we're enhancing the future of the show for fans, expanding our output of content by moving to an 'always on' weekly schedule, which will translate to more episodes for listeners on a more consistent basis."
Amazon Music has also partnered with creators to produce original, exclusive podcasts. Coming soon, customers will be able to listen to "The First One," a new audio experience hosted by one of the most prolific hit makers of the 21st century, DJ Khaled . Developed by Amazon Music and the Springhill Company, in "The First One" the mogul and superstar will interview his all-time favorite artists about the hits that made them iconic and eventually legendary.
Maine utility warns of customers being targeted by scammers | newscentermaine.com
MAINE, USA — Versant Power is warning customers that scammers claiming to represent the utility are threatening people with disconnection if a payment is not made within 30 minutes.
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Versant said customers will never receive a call from one of its representatives demanding immediate payment with the threat of disconnection.
The company also said it will never require payment by a prepaid debit card. If a customer is late making payments, they are notified by mail, may receive a notification by automated or personal call, and are encouraged to contact Versant to work out an arrangement.
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