We tend to think that industrial customers are old-fashioned in their tastes. But in fact the authors have research showing that they are hungry for digital innovation in their interactions with industrial suppliers. In May 2020 L.E.K.’s Annual Contractor Survey found that most industrials customers are already using digital tools for purchases and other activities.
When it comes to embracing digital solutions to engage customers, many industrial businesses have lagged behind consumer-facing enterprises. There are a variety of reasons for this gap, but what we often hear is that industrial customers simply aren't ready for digital engagement. However, based on a large body of L.E.K. research, we beg to differ: customers are far more prepared for digital engagement than industrial leaders may realize.
Were you following this:
Water conservation request lifted for Stoney Creek Sanitary District customers
BASYE, Va. (WHSV) — The water conservation request lifted for Stoney Creek Sanitary District Water customers has been lifted, according to a press release from Stoney Creek Sanitary District.
"I want to thank the many customers who participated in the water conservation effort," said Patrick Felling, Director of Public Services for Shenandoah County, in the release. "Several businesses, like Ashley's Car Wash, took steps to minimize their use of water during this period. For that we are grateful. Thanks also go to the Town of Mount Jackson, for allowing us to haul water to backfill our supply."
Walmart Announces Plans to Meet the Changing Needs of Customers This Holiday Shopping Season |
These seasonal positions in Walmart's eCommerce fulfillment centers follow the company's hiring of more than 500,000 new associates since March across its stores and supply chain to ensure the retailer could provide essential items to customers during the COVID-19 pandemic.
"The holidays are always a special time, and this year we think the season will mean even more to our customers. As more of them turn to online shopping, we want to ensure we're staffed and ready to help deliver that special gift to their loved ones while continuing to fulfill our customer's everyday needs," said Greg Smith, executive vice president, supply chain for Walmart U.S.
Nuclear plant may cost JEA customers, but not for a few years
:strip_exif(true):strip_icc(true):no_upscale(true):quality(65)/d1vhqlrjc8h82r.cloudfront.net/09-22-2020/t_3b4b92c2340c4856b1e6cbac6a66c529_name_image.jpg)
JACKSONVILLE, Fla. – JEA management admits that customers' bills might go up to pay for a nuclear power plant in Georgia that has cost billions of dollars and still isn't finished.
JEA promised to pay 41% of the cost of two reactors at Plant Vogtle, a joint-project with Georgia Power and other utilities located near Waynesboro, Georgia, south of Augusta. When JEA entered into the deal in 2008, the price tag to the JEA was supposed to be $1.4 billion. In exchange, JEA would get a deal on electricity rates for 20 years.
Many things are taking place:
Pacific Gas and Electric changes the way it notifies customers about power outages - NewsChannel
The Pacific Gas and Electric Company is improving the way it notifies its customers about potential power outages.
* * *
Whenever possible, a watch alert will go out two days in advance of a potential power outage. It will go out once more the day before.
A watch alert will be upgraded to a warning alert when the forecast shows a safety shutoff will be needed and will happen soon.
Port Settlements Will Send Refunds to Airport Rental Car Customers — Voice of San Diego
As much as $6.6 million in refunds may flow to San Diego International Airport rental car customers under settlements reached to resolve disputes over the legality of a Port of San Diego fee.
Rental car companies are tenants of the Port of San Diego, a government agency that acts as landlord for businesses spanning five cities along San Diego Bay.
At issue was whether the charge was a lawful fee or an illegal tax requiring two-thirds voter approval. Governments can raise fees, but they must prove that the fees are being used for the specific benefit of the people who pay them. If the fee is used for general or separate government needs, then the fee is actually a tax and must be subject to a vote of the public.
UPDATE: ImOn still working to bring service back to all customers | KGAN
How to Build Rapport With Customers Online
But now that the wining and dining is on hold, sellers are struggling to build those relationships online.
* * *
“I find it easier to conduct virtual sales meetings with existing clients and people I already know. First-time meetings are very challenging.”
Indeed, building relationships and rapport without in-person, physical interaction is different.
Rapport-building, as it’s a key component of relationships, is a 5 out of 5 different. Here’s how and what you can do about it.
Happening on Twitter
Unless industrial suppliers can accommodate customer demands for digital tools and capabilities, they may get left… https://t.co/PQwwhk1hCf HarvardBiz (from Boston, MA) Wed Sep 23 03:59:06 +0000 2020
Here's how suppliers can meet industrial consumers' need for digital communication. https://t.co/tq2aOxlpdt HarvardBiz (from Boston, MA) Tue Sep 22 15:40:29 +0000 2020
The Centre has introduced a bill in the Lok Sabha that seeks to allow industrial establishments with 300 or more em… https://t.co/Y29GZYLbNt ttindia (from Kolkata, India) Sun Sep 20 05:03:00 +0000 2020
Will Alyaksandr Lukashenka sell the few profitable Belarusian firms to Russia to stay in power? https://t.co/iChRpBn8WO RFERL (from Washington, Prague, & more) Fri Sep 18 18:01:25 +0000 2020
No comments:
Post a Comment