Customers who return to do business with a company typically spend more than the average one-time ... [+] customer.
If you've been following my work, you know I preach that there is a difference between repeat customers and loyal customers. While loyalty is the goal, I'll take a repeat customer—for the right reasons—any day. I say "for the right reasons" because not all repeat customers come back because they want to. It's just easier than finding somewhere else to do business. For example, it's not easy to move a bank account. It's a hassle to switch cable/internet companies.
Were you following this:
Dealing with customer bankruptcies
“We had two large customers file for bankruptcy in May,” says Tony Murray, president, American Rentals, based in Long Beach, Calif. “I think the coronavirus (COVID-19) just pushed them over the edge. We also have seen a lot of our account customers using the coronavirus (COVID-19) as a reason they can’t make any payments.”
Murray believes these bankruptcies could be the first of many to come. That is why he is “tightening up our credit policies, our credit approval policies and following our credit limits. Normally, we are pretty lax, which works well in good times, but right now it is not working. We have to be a little bit more stringent on credit approvals. Sometimes we have to say no, which is hard to say to a business,” he says.
Grand Island businesses prepare to reopen to customers
GRAND ISLAND, Neb. (KSNB) - Counties across the state will be moving to phase 2 of reopening on June 1. In Hall, Hamilton, and Merrick counties, it is just the beginning. Restaurants and other businesses will finally be allowed to let customers inside under phase 1.
The Grand Island Chamber of Commerce is working closely with businesses to follow the mandates to start bringing in the revenue. Under the new health measure salons, barbers, and tattoo parlors can reopen. Restaurants can have 50% capacity for dine-in.
Portland retail stores continue to reopen, but customers are slow to return - oregonlive.com
Popina Swimwear reopened its Hollywood district location Thursday with new safety measures, but permanently closed its Pearl District location due to the coronavirus crisis. (Photo courtesy of Willie Levenson)
Popina Swimwear was due to celebrate its 14th anniversary on March 17. Instead, owner Lulu Levenson and marketing manager Willie Levenson laid off their staff and closed the shop's two locations on that day due to the coronavirus crisis .
Popina's Hollywood District shop finally reopened Thursday, but the shutdown took its toll on the longstanding Portland swimwear company.
This may worth something:
More than 30,000 customers without power in Flathead Valley | KECI
Spring Small Business Saturday Welcomes Customers Back to Shops - 44News | Evansville, IN
Small business owners are working to get back on their feet, and one community is bonding together to do it.
* * *
During this pandemic, many local businesses cut down on employees, hours, or even closed for several weeks.
“It’s really in response to the COVID-19 pandemic,” says Adam Trinkel, Downtown Evansville Marketing and Events Director. “We saw that a lot of our stores and our restaurants in downtown Evansville had been impacted in a number of ways. They had to reduce their staffing, and their hours, and they saw a lot of their regular clientele not be able to come.”
At Pierce Carpet Mill Outlet, it's all about 'family' — and customers | Business | mtstandard.com
Matt Loeffler: 'We have a great selection... and whatever people want, if we don't have it, we can get it.'
* * *
"We have signs out on the floor that say, 'Please keep children off the carpet rolls.' Those are probably because of me," he says.
"Like his Dad, Matt's a born leader," said Michelle Andrene, a residential flooring specialist and sales associate who has worked at Pierce for 22 years.
Loeffler, who was named store manager a little more than a week ago, started working in the Pierce Carpet Mill Outlet's warehouse in 2014, when he was still going to Butte High School. The next year, when he graduated, he went full-time, and advanced to warehouse manager, overseeing day-to-day operations there, including "receiving, shipping, and those types of duties," he says.
3 ways to stay connected with customers while social distancing - The Beacon
Social distancing guidelines forced many businesses to change the way they interact with their customers. Businesses deemed non-essential may not have been forced to shutter, but many were no longer allowed to welcome customers into their facilities.
Maintaining relationships with customers is a foundation for many small businesses. According to the global management consulting firm Bain & Company, the average repeat customer spends 67 percent more between months 31 and 36 with a business than they do between months zero and six. That highlights how vital it is for small businesses to maintain long-term relationships with repeat customers.
Happening on Twitter
"One recent survey found that almost three out of four Americans said they missed going to movie theaters — which i… https://t.co/FYKgInf0g4 oliviawilde (from Brooklyn) Tue May 26 16:25:30 +0000 2020
.@TCUFootball had four players drafted in first three rounds in 2020 but one key returner the @seniorbowl can't wai… https://t.co/Dsc529Qsri JimNagy_SB (from Mobile, AL) Mon May 25 13:11:49 +0000 2020
Four Covid-19 cases from three clubs in the latest Premier League testing out of 1008 players and staff. For the f… https://t.co/CHRv8pxbg4 MelissaReddy_ (from United Kingdom) Wed May 27 17:32:06 +0000 2020
No comments:
Post a Comment