Saturday, September 12, 2020

Responding to Customers on Social Media Can Boost Satisfaction by 20% - Small Business Trends

Publisher: Small Business Trends
Date: 2020-09-12T13:00:00 00:00
Author: https www facebook com samson haileyesus 3
Twitter: @smallbiztrends
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Other things to check out:

Off The Menu: Survey finds customers happy with restaurants, but remain cautious about dining out

Beset by six months of shutdowns, supply disruptions, and mandated capacity constraints, the restaurant industry continues its struggle to understand what the future might hold for it.

On the macro level, August showed overall gains in restaurant sales, producing some of the best numbers since the pandemic shutdowns began in March. The pace at which sales improved, however, has slowed, in turn suggesting that the industry needs to prepare for a persistent slump that's likely to last well into 2021 and beyond.

Publisher: masslive
Date: 2020-09-12T09:52:00Z
Author: hrobert413
Twitter: @masslivenews
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Giving Cup customers give Lubeck Elementary School a $1.5K jolt | News, Sports, Jobs - News and

Katie Allen, Angie Joy, Sharon Anderson, Amber Hardman, Cheryl Westfall, Trudi Waugaman, Alicia Dearth and Jennifer Seckman join together to commemorate the giving of a $1,500 check to Lubeck Elementary School with the proceeds coming from the Giving Cup, a donation-based coffee shop out of Williamstown Bank in Lubeck. (Photo Provided)

LUBECK — A $1,500 donation was presented to Lubeck Elementary School by Williamstown Bank during a Back to School Bash earlier this month.

Publisher: newsandsentinel.com/
Twitter: @newsandsentinel
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McDowell: Customer service, road trips and George Jones | Opinion | dothaneagle.com

During a long auto sojourn some 40 years ago my husband and I first discussed our widely divergent musical tastes. I like show tunes, jazz and classical music; he favors country, blues and old Memphis soul.

* * *

The manager appeared nearby. With a smile, I said, "What happened to the lovely classical music you guys used to play here?" He said, "Well, our employees like country music, so we play it."

Exceptional client service in America is the last best hope for brick and mortar retail. Sam Walton said as much years ago: know more about your products and offer outstanding customer service.

Publisher: Dothan Eagle
Date: 2020-09-12T00:00:00-0500
Author: Margaret R McDowell
Twitter: @dothaneagle
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And here's another article:

Find comfort (and customers!) in Italian food

With the pandemic making off-premise sales the primary way—if not the only way—for restaurants to continue service, many consumers have increased their volume of takeout orders. Gen X and baby boomers in particular have been inspired to order more food for pickup, with some venturing to try a restaurant's takeout services for the first time.

For this reason, restaurants have an opportunity to cater their menus toward mature consumers. And for operators who want to attract more of these diners, it's important to offer familiar favorites as well as globally inspired dishes with authentic flavors. Serving Italian fare can help operators meet each of these priorities in one fell swoop—and authentic Italian cheeses from Schuman Cheese's Cello line makes it easier than ever.

Publisher: Restaurant Business
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Chewy has already added more customers this year than in all of 2019 | Retail Dive

Chewy on Thursday reported that second quarter net sales grew 47% to $1.69 billion , with auto-ship sales delivering $1.16 billion or 68.3% of that, according to a 10-Q filing with the Securities and Exchange Commission.

Net loss narrowed in the quarter to $32.8 million from $82.9 million a year ago, the company said.

The pandemic is proving to be helpful to Chewy, as many consumers continue to shy away from brick-and-mortar stores like pet shops and vet offices.

Publisher: Retail Dive
Date: 2020-09-11
Author: Daphne Howland
Twitter: @RetailDive
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Scam alert: Phone scam targeting Alabama Power customers - Alabama NewsCenter

Scammers continue to take advantage of the COVID-19 pandemic to target Alabama Power customers.

The recirculated scam involves calls directly to customers claiming to be a representative from Alabama Power and demanding immediate payment on accounts. The caller requests a customer's bank or credit card information, warning if payments are not received within 30 minutes service will be disconnected.

Publisher: Alabama NewsCenter
Date: 2020-09-11T22:00:13 00:00
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NV Energy ordered to pay back $60 million to Southern Nevada customers after over-collection,

NV Energy customers in Southern Nevada will get a credit of about $53 starting with the October billing cycle, after state utility regulators ordered the company to return nearly $60 million in overearnings to its customers.

The state's Public Utilities Commission made the decision during its meeting Wednesday, resulting in the largest ever one-time bill credit given by the utility to its customers. Commissioners wrote in the published order that the utility should return the overearnings collected over the last two years to customers as soon as practical, in part to help "alleviate some of the financial pressures caused by the COVID-19 global pandemic."

Twitter: @thenvindy
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