COVID-19 has amplified customer expectations for safety and convenience, according to a new report from Forrester Research. That finding should come as no surprise, but businesses are doing a mixed job on delivering.
The report, The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever , said consumer risk avoidance and desire for convenience will coexist over the short term. More than half of US and Italian consumers Forrester surveyed said they plan to avoid crowds for the next 24 months, but 48% of Italians and 40% of US respondents expected to return to stores and resume normal shopping as soon as possible.
In case you are keeping track:
Duke Energy urges Florida customers to prepare for Hurricane Isaias amid coronavirus pandemic |
ST. PETERSBURG, Fla. – With Florida in the path of Hurricane Isaias, Duke Energy Florida is preparing for potential power outages and is encouraging customers to do the same.
Hurricane Isaias is forecast to reach the Southeast coast of Florida on Saturday, bringing strong winds, heavy rainfall and the potential for flooding. Duke Energy customers in central and eastern Florida may experience weather-related outages.
National Grid proposes $142 million rate increases for Upstate New York customers - syracuse.com
The "Spirit of Light" stainless steel sculpture adorns the National Grid building in downtown Syracuse. David Lassman | The Post-Standard
Syracuse, N.Y. -- National Grid asked state regulators Friday for permission to raise electricity and gas delivery prices for its Upstate New York customers by $142 million starting July 2021.
If approved, residential electricity customers would see an average bill increase of 4%, or $3.43 a month. Residential gas customers would see their bills rise an average of 6%, or $4.53 a month.
Bethlehem files for water rate hike for customers - lehighvalleylive.com
As planned, Bethlehem officials are requesting a water rate hike to cover operating expenses and help pay for improvements to aging infrastructure.
For customers, residents would see a 12.7% increase per quarter, businesses would see a 15.8% increase per month, and industrial customers would see a 20.6% increase per month.
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The last water rate increase was in 2014. Last year, the city increased sewer rates by 8% starting this year, about $22 a year for the average customer.
Other things to check out:
Restaurant, customers help local foster kids get their first cars - NewsChannel 3-12
OLATHE, Kan. ( WDAF ) — A restaurant in Olathe is doing more than selling chicken. They're helping foster kids get their first cars.
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When you turn the key to your first car, it sounds a little sweeter. Eighteen-year-old Brianna Simms is grateful for her 2009 Toyota Camry.
"It makes me feel like an adult," Simms said. "Being able to go and do things without having to rely on other people, it makes me feel useful for myself."
Cultivating customers on Instagram - Nursery Management
During session two of Cultivate'20 Virtual's Selling Plants Online & Marketing Strategies Series, Grace Hensley spoke to the event's attendees about mobile marketing for green industry businesses. Hensley is a certified horticulturist, member of GardenComm and owner of Fashion Plants LLC, a horticultural services firm serving the Bainbridge Island, Poulsbo and Seattle areas of Washington state.
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Her talk focused on the essential foundations of digital marketing, including how to use your customers' social media feeds to reach them. Especially during a pandemic and forced quarantine, social media has become your customers' window into the larger world. And if they see you on their social feed, you're where you want to be. It's a small step from their smartphone to their wallet.
Auto dealership owner accused of stealing more than $300,000 from customers - NewsChannel 3-12
HARRISBURG, Pa. ( WPMT ) — State Police have charged the owner of a Harrisburg auto dealership with theft, fraud, and related crimes after they say he stole more than $300,000 from five customers.
Davis also stole the tax and fee paperwork that was required to be submitted to the Pennsylvania Department of Transportation from his customers, police say. As a result, the customers never received titles to the vehicles they had purchased.
GFL Environmental working to overcome trash service issues for Colorado Springs customers
COLORADO SPRINGS, Colo. (KKTV) - Many residents in Colorado Springs recently noticed a change of name in the company providing their trash services. Some of those customers experienced growing pains that came with the switch up.
GFL Environmental took over the operations for Bestway Disposal following a series of deals in late 2018 according to 11 News partner The Gazette . As of June 1 of this year, Tri-Lakes Disposal also merged and partnered with GFL Environmental.
Happening on Twitter
@John64Sloan There will be regular reminders for customers to wear a face covering if they can during their visits… https://t.co/ts4aCZUXsc sainsburys (from UK) Thu Jul 23 17:16:11 +0000 2020
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