As organizations rush to make up for unprecedented declines in revenue during the pandemic, they're keenly focused on shoring up their sales pipeline. Yet in their haste, businesses are at risk for alienating the very customers they need if their sales team takes the wrong approach. Here are three things leaders can do to ensure their teams are winning customers post-pandemic and not alienating them.
1. Use customer listening tours to gather market intelligence.
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Energy assistance programs available for ACE customers
MAYS LANDING - Many energy assistance programs are available for Atlantic City Electric customers who may be facing challenges paying their energy bill due to the impact of COVID-19, including the Low-Income Home Energy Assistance Program. The deadline to apply for LIHEAP is July 31. Eligible customers can receive more than $1,000 in grant support through LIHEAP toward their energy bill.
"We are committed to helping all our customers meet their energy needs and manage their bills," said Gary Stockbridge, region president, Atlantic City Electric. "If customers are facing challenges, we encourage them to review the different programs and billing options we offer and take advantage of available energy assistance. Our customer care team is ready to help all customers review their payment options and support them in managing their energy needs."
Want to Build a Customer Community? Here's How to Get Started
One important way to engage customers, ensure customer satisfaction and get results is to build a customer community. Even for B2B brands, it's one of the best ways to build a direct, two-way line of communication between the company and end users. Are the solutions your company offers really solving customer problems? Are your customers using your products or services the way you expect them to — or are they coming up with new, innovative ways of leveraging your offerings?
Why these retail chains won't require customers to wear masks - CNN
Quite a lot has been going on:
Could ComEd Customers Get Reimbursed for 'Wrongfully Inflated Rates'? | Chicago News | WTTW
Commonwealth Edison has to pay a $200 million fine to the federal government as part of its deal with the U.S. attorney's office after its shocking admission that some of its top executives actively engaged in bribery to help get favorable legislation passed through Springfield, including a pair of laws that paved the path for rate increases.
"Keep in mind that not a penny of that is going to the ComEd ratepayer. That money is simply a fine that will ultimately be remitted to the U.S. government," said attorney Adam Levitt of DiCello Levitt Gutzler, LLC.
De Soto business owner says her family was berated by customers | ksdk.com
DE SOTO, Mo. — A mother and business owner is forced to make some changes to her family's business after she says her children were berated by customers during the pandemic.
"I have never seen anything like this, and I never thought I would see this day coming, but we will be back and be stronger than ever," said Andrea Doley Patterson in a video post in March.
The two often post pictures on Facebook asking people to "be kind".
But Ethan and Emily - only 15 and 18 years old -- say many of the customers were just the opposite.
"I was called an effing punk and they got mad at me for wearing a mask, the told me i was losing my rights and that I was being a sheep because I was trying to protect myself," Ethan said.
They often yelled at them, sending them on the verge of tears.
Walmart, CVS won't enforce mask rules to avoid conflict with customers - CNET
"If a customer doesn't want to wear a face covering, our Health Ambassadors notify a member of management, who will talk to the customer and try to find a solution," said a Walmart spokesperson on Tuesday. "We do not want our associates to do anything that could lead to a physical confrontation."
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Although some states require people to wear a mask , there is no federal mandate. Some retailers including Walmart, Target, CVS and others began requiring customers to wear face coverings while shopping to protect employees and help slow the spread of the coronavirus.
FreshDirect adds micro-fulfillment capabilities for D.C.-area customers | 2020-07-28 | DC Velocity
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