Some services have a 24/7 assistant — a team member on 'night duty' or always present on all hours of the day that can assist if the customer needs help. This can range from questions about shipment speeds to more in-depth needs about account or billing info. Or, the assistant functionality can simply mean the customer can help themselves because of the number of resources available on the website.
To see if your website or service could use some more information or resources, ask a few people who have never been on your site to peruse it. Then, ask them to purchase something or order something — whatever your main call to action is for the customers who come on your website. See if they run into issues or have questions that they have to ask you. Always be looking for feedback on how you can make the process as easy and transparent as possible for your customers.
In case you are keeping track:
Manny's Deli Begged Customers For Help — And Chicago Responded With Lines Out The Door: 'We Are
CHICAGO — With a line that stretched out the door and down the block Wednesday, Chicagoans flocked to Manny's Cafeteria & Delicatessen after learning the Chicago institution was in trouble because of coronavirus.
On Tuesday, Manny's took to social media to alert the public that the restaurant, in business since 1942, was in trouble.
In a tweet that has been retweeted more than 600 times, restaurant owners said simply: "We are struggling. This isn't a joke. Support your fav deli for dinner tonight."
Kroger to require all customers wear masks in stores nationwide
CINCINNATI (FOX19) - Kroger announced Wednesday it will soon require all customers to wear masks in its stores nationwide.
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"With the increases in [COVID-19] cases across the country, we are committed to doing our part to help reduce the spread of the virus. Starting July 22, we will require all customers in all locations to wear a mask, joining our associates who continue to wear masks."
Data-Based Relationships: How Data Will Bring You Closer to Customers & Prospects –
Extensive and reliable data has always been a company's most valuable asset, and as the breadth of available data has grown, companies with the ability to acquire and aggregate data to best meet their needs have a clear advantage over their competitors.
So, at a time when making in-person connections has become exceedingly difficult, making strategic use of data to develop and enhance client relationships is a more valuable skill than ever before.
This may worth something:
Kohl's to require customers to wear face coverings beginning July 20
An image of the sign for Kohl's as photographed on March 16, 2020 in Levittown, New York. (Photo by Bruce Bennett/Getty Images)
MENOMONEE FALLS, Wisc. - Kohl’s announced on Wednesday, July 15 that beginning Monday, July 20, they will require all customers to wear a face covering while shopping in its stores.
In a news release, Kohl’s said it considers health and safety a top priority — and they have a number of measures in place to prioritize the health and safety of customers and associates.
Wal-Mart will begin requiring customers to wear face masks - Villages-News.com
Wal-Mart will begin requiring customers to wear face masks in all of its stores beginning Monday, July 20.
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From the beginning of the COVID-19 pandemic, our focus and priority has been and continues to be on the health and safety of our associates, members and customers. As the number of confirmed cases has spiked in communities across the country recently, so too have the number and types of face covering mandates being implemented. Currently about 65 percent of our more than 5,000 stores and clubs are located in areas where there is some form of government mandate on face coverings.
Mariano's and other Kroger grocery stores stop giving customers coin change - Chicago Sun-Times
Citing a coin shortage at the Federal Reserve, the grocery company is loading coin change onto loyalty cards or encouraging customers to round up for charity.
Customers paying in cash at Mariano's and other Kroger grocery stores will no longer receive coin change.
Cashiers can load coin change onto loyalty cards to go toward a future shopping trip, or customers can opt to round up their total and donate to the grocer's public charity, the Kroger Co. Zero Hunger | Zero Waste Foundation, which helps reduce waste and hunger in communities. Or they can abandon paying in cash all together and instead use a credit or debit card.
Walmart and Sam's Club mandate mask for customers - Orlando Sentinel
Walmart and Sam's Club will require customers to wear a face mask in their stores starting Monday to help reduce the spread of coronavirus.
The stores follow Costco in imposing a mask mandate for shoppers, but Lakeland-based Publix as well as Winn-Dixie's Jacksonville parent company do not have similar companywide rules.
Walmart stores will have a single entrance where an employee with a new title of Health Ambassador will work with people who show up without masks, according to a news release from Walmart U.S. chief operating officer Dacona Smith and Sam's Club chief operating officer Lance de la Rosa.
Happening on Twitter
So proud of our team's work on this. Building our scaled live video backend was one of the most challenging parts o… https://t.co/VwA42Uk4Kf eshear (from SF) Wed Jul 15 22:03:04 +0000 2020
Our beloved Kayla Gore has continued to act in service of her people despite all the trauma she's faced. As the gov… https://t.co/Z2aq6ojkXw TransLawCenter (from Oakland, CA) Wed Jul 15 01:23:33 +0000 2020
Amazon AWS just released a Make-Your-Own Twitch service https://t.co/EGYRvMW72G Now anyone can build their own str… https://t.co/CY7WOyaK8N theGunrun (from San Francisco) Wed Jul 15 21:04:49 +0000 2020
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