FRANKLIN, Tenn. , July 20, 2020 /PRNewswire/ -- In response to the increased adoption of ecommerce in the wake of COVID-19, Metacake, an ecommerce growth team to some of the world's most well-known brands, has launched a new line of ecommerce coaching services.
Thousands of retail businesses whose revenue relies on physical stores have been affected by 2020's pandemic. As a result, ecommerce as a segment has grown dramatically since March. Worldwide ecommerce sales topped $3.5 trillion USD , an increase of approximately 18% from the year before. Ecommerce is expected to nearly double by 2023 to more than $6.5 billion . 1
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Western Europe to See $10.83 Billion More in Ecommerce Sales than Expected - eMarketer Trends,
Retail ecommerce in Western Europe was already growing at a healthy clip, both in aggregate and as a share of overall retail, but we now expect that the pandemic will cause overall spending to increase much faster than anticipated. Even as overall retail declines by 9.9% in the region, we estimate that ecommerce sales will jump by 16.9% this year—well up from our pre-pandemic forecast of 8.8%.
This upward revision means that $498.32 billion will be spent via online retail, an increase of $71.94 billion over 2019—and $10.83 billion more than we previously calculated. This boost will deflate in 2021 as brick-and-mortar stores reopen and recover some share. However, the influx of new spending this year will leave ecommerce permanently ahead of its previous pace. We now forecast that the region will see higher sales figures than it otherwise would have through 2023.
Unbxd collaborates with Peak Activity to offer headless commerce implementation for eCommerce
"At PeakActivity, we help online retailers create digital experiences that are fast to stand up, fast to load, and deliver personalized customer journeys. With the power of Unbxd, we are able to assist shoppers in navigating these websites quickly and connect them to the products they are most likely to buy," says Manish Hirapara , CEO at Peak Activity.
Unbxd with its AI-powered relevance, robust and reliable APIs on a cloud-based platform helps Peak Activity to enhance the on-site shopper experience and boost conversions for its customers. Unbxd adds a layer of data sciences and analytics for customers of Peak Activity to drive useful insights and make informed business decisions.
How to Nail Social Media for eCommerce - Business 2 Community
Having a presence on social media is essential to building and growing brand awareness, driving traffic to your website and increasing leads and sales.
But your accounts aren't just platforms for sharing content and engaging with visitors to accomplish those goals. From Facebook to Instagram, social media can be a powerful way to market your products and services to your followers.
Canadians are big social media users. A 2019 report found that 75% of women and 62% of men use it daily. And according to PayPal's Social Commerce Trend Study , 47% of Canadian users are shopping on social networks, spending an average of $77 per month.
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Ecommerce Holiday Joy: Consumers Plan To Shop Online This Season, Study Finds 07/20/2020
Of the consumers polled in the U.S., 88% plan to continue shopping for gifts online and having them sent to recipients. Granted, 64% miss going to physical stores, and 65% say they will be comfortable going to malls by October, if they aren’t already.
In its own tracking of data from 14,000 retailers, Criteo found that online retail sales jumped 30% in the Americas and 17% worldwide in the June 15-28 period, compared with the February 2-14 timeframe.
Ecommerce Companies Offer Covid-19 Insurance For Delivery Workers
Amazon has launched a $25 Mn relief fund for those who are part of its delivery service partner program
Ecommerce companies Amazon, Flipkart, Swiggy and Zomato, among others, have begun offering insurance cover and income protection plans for their delivery workforce, amid the Covid-19 pandemic.
For the delivery workers of ecommerce stores, the nature of their duties leaves them more prone to contracting the virus. The ecommerce companies realise the potency of the risks associated with the delivery of goods and services and have made arrangements to safeguard their delivery workforce against a possible loss of revenue.
How email can help in a turbulent eCommerce market - Essential Retail
It’s impossible to ignore that consumer buying has accelerated its shift to online as shoppers have learnt new behaviours during lockdown, having grappled with the UK government’s ‘stay home’ order and the new reality of working remotely for the past 3 months.
Analysis of the stats for pureplay ecommerce reveals that the pureplay segment hasn’t bounced back in the same way as omnichannel. Both revenue and conversion rates are down from their pre-Covid-19 levels, but they appear to have remained flat or even slightly improved since mid-March. This suggests that pureplays could soon improve even further in line with the positive changes we’re seeing in omnichannel.
Retail eCommerce news from week beginning 13 July -
By integrating chat channels within Chat Desk, businesses lower the demand on costly, traditional voice channels. This enables agents to resolve multiple chat requests simultaneously, lowering the cost per resolution and increasing customer satisfaction.
Chat Desk’s real-time reporting and analytics provides agents with the ability to view customer sentiment and insights. The platform also provides access to customers’ outstanding and historical tickets. With these features, agents efficiently manage customer escalations by easily transferring inquiries to correct departments or specialised agents.
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