Other things to check out:
6 Ways To Form A Closer Relationship With Your Local Customers | Across America, US Patch
As a small-business owner, connecting with your local customers and making your presence known in town isn't always a simple task — especially with the current lack of face-to-face time and in-person business.
But just because things are a bit challenging right now doesn't mean you can't build a strong rapport with your customers through other means. Patch offers a plethora of options that will put you directly on your customers' radar, guiding you toward more close-knit relationships and customer loyalty.
The Shopper Speaks: Catering to customers will matter more than ever this holiday season
As more and more customers opt for self-service, I wonder if I will ever be that customer. Perhaps it's an age thing and the fact that I grew up in a time when service was a badge of honor for retailers. I wonder if retailers have done everything in their power to shift shoppers into self-service mode, relegating those service-centric days to be a relic of the past.
I reached out to our staff to get their insights on real issues of the day, knowing customer service is core to shopper behavior now and especially during the holidays . I wanted to explore how they solved customer service issues, whether these individuals prefer self or full service and why they selected their respective answers.
Duke Energy says customers can expect a drop in electric rates | WLOS
Other things to check out:
Georgia Power customers to see $17 reduction on October bills | Local News | tribuneledgernews.com
ATLANTA - Georgia Power residential customers will receive an estimated $12 credit on their bills next month under a resolution the state Public Service Commission (PSC) approved unanimously Tuesday.
The credit, based on the typical customer's monthly use of 1,000-kilowatt hours, reflects a one-time refund of $61.6 million in earnings the Atlanta-based utility realized last year above its allowable return on equity (ROE) range. A rate increase the PSC approved last December set the ROE range at between 9% and 12%.
Delmarva Power Urges Customers To Act Now To Establish Payment Arrangements, Secure Energy
Delmarva Power is urging customers who may have been financially impacted by the COVID-19 pandemic to contact the company now to establish payment arrangements and get connected to customer assistance programs that can help get their accounts up to date.
The most important step that residential customers who are past due on their Delmarva Power bill can take is to contact the company at 800-375-7117 or delmarva.com/help as soon as possible. Customers should never wait until they are in crisis to contact Delmarva Power. The time is now.
Good Harvest Market on Silvernail asks customers to respect mask mandate | Business | gmtoday.com
WAUKESHA — Good Harvest Market released a newsletter Sunday asking customers to be respectful of the mask mandate after two threatening instances with customers last week.
Joe Nolan, co-owner of the grocery store at 2205 Silvernail Road, went into detail on the incidents within the newsletter sent to customers.
An incident Sunday involving an older gentleman asked to put on a mask or come back during medical exemption days resulted in the man pushing his cart into one of the employees while calling her an expletive. Another incident involving the mask mandate, which occurred early last week, involved a remark of: "Aren't you worried someone is going to come into the store with a gun and shoot up the place?"
4 Key Customer Experience Metrics Brands Should Be Tracking
We can be tempted to treat this period of semi-quarantine the same as any other and seek to provide our customers with the "same old" customer experience we've always given them. To a degree, that's a solid strategy. After all, you want to differentiate yourself from other companies offering similar products and services the same way you always have. Still, we also need to keep in mind, as noted above, the world is different now.
CX Metric 2: Omnichannel Data: Surveys are great, but they are only one source of information, and you can't force customers to fill them out (although you can certainly offer incentives.) To make up for any blind spots in your customer survey results, be sure to collect omnichannel data from across your various communication and social media channels. How are audiences responding and engaging with your social media ads? How have visits to your online store changed?
Happening on Twitter
We've only ever seen NBA players boycott a game ONCE. It was an exhibition game in 1961 and Bill Russell with a han… https://t.co/eo7iQmImxr elleduncanESPN (from Atlanta/Bristol) Wed Aug 26 23:07:53 +0000 2020
OR, is Eric Trump terrified that @funder exposed his ties to the Latvian bank who got caught literally writing a Ru… https://t.co/b3FM38vHfL grantstern (from Miami, FL) Mon Aug 24 20:24:25 +0000 2020
Incredibly lazy analysis. We had a weeklong meltdown when Bill Clinton ran into Loretta Lynch on the tarmac. Voters… https://t.co/YDQDJt5rGU brfreed (from Washington, D.C.) Wed Aug 26 12:39:03 +0000 2020
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