Utilities increased customer engagement during the pandemic, with one in five businesses changing to a different rate plan, one in seven changing how they pay their bill, and one in seven making a payment arrangement with their utility. In addition, almost two in three (61%) businesses are aware of the recent business community support efforts their utilities have made.
"As the COVID-19 pandemic forced businesses to temporarily shutter their operations, businesses have trusted their providers to work with them and the business community as a whole. Utilities rose to that challenge and established themselves as trusted partners," said Chris Oberle, senior vice president at Escalent. "Utilities immediately began supporting their customers with the enhanced offerings and economic support that business customers were seeking from a quality provider.
Other things to check out:
Potters Rethink Ways to Bring in Customers
SEAGROVE, N.C. – This weekend, potters in Seagrove are opening their doors and hoping that customers are ready to visit.
The Spring Showcase was cancelled due to COVID-19, so organizers planned a shop tour instead of a large gathering. That way both the customers and potters can keep business going in a safe way.
"This is an important thing. Of course, we want to be safe. We want to do it in the safest manner that we can. That's really important," Fred Johnston says.
Amazon Prime Video finally launches user profiles to all customers worldwide – TechCrunch
Amazon’s Prime Video is finally adding a feature that’s long since become a standard for streaming video services: user profiles. With profiles, Prime Video users will have access to their own Watchlist, personalized recommendations, and they’ll be able to track their own viewing progress, similar to rival services, like Netflix.
Customers can create up to six profiles for their household members, including one primary profile associated with the Amazon account, plus five additional profiles, which can be a mix of adult and kids’ profiles.
Scammers preying on JEA customers as disconnections are set to resume
JACKSONVILLE, Fla. — Scammers are preying on JEA customers during the coronavirus pandemic by threatening to shut off their power if they don't pay up.
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Lawrence said they knew her name, address, and account number. She said the man told her to transfer the money through an app called Zelle.
"He's like well, that's the problem. Our online services is down because so many people are trying to do it," Lawrence said.
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Local business offering customers a 'healing hand' with natural herbs and other
IDAHO FALLS – If you’re into natural healing herbs, candles, tea, rock or crystal jewelry and other similar items, the Healing Hands Metaphysical Store at 429 B Street in Idaho Falls may be a place you’re familiar with.
For the last 13 years, it’s been a popular spot for customers to find a variety of spiritual wellness products.
“People want to learn about plants and the medicine they provide and make their own medicine from teas and herbs that we sell,” Owner Terri Ireland tells EastIdahoNews.com.
Washington businesses now required to turn away customers without face masks | king5.com
OLYMPIA, Wash. — As of July 7 in Washington state, if you aren't wearing a mask, businesses like grocery stores and restaurants are required to ask you to leave.
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The proclamation comes almost a week after Gov. Jay Inslee's statewide mandate took effect requiring people to wear face masks while in public, both indoors and outdoors where six feet of social distancing is not possible.
Just like not everyone likes being told to wear masks, there are business owners who don't like being told to enforce the governor's mask ban, especially if it means turning away customers.
7 benefits of customer experience management
Business leaders may know that it costs five times more to attract new customers than to retain existing customers, but they may not know the best strategies to ensure their buyers have a positive customer experience.
The top priorities of many sales and marketing professionals is to build lead generation programs, create demand for new target markets and buyers and to get as many new website visitors as possible. In executive offices and on annual business plans, strategies for retaining customers and growing existing relationships is often absent from the conversation.
Gulf Power seeks to recoup coronavirus-related costs from customers
The decision by the Florida Public Service Commission was an initial step that allows Gulf to start an accounting process for costs of safety-related measures and bad debt from customers not paying bills during the pandemic. Gulf in the future could return to the commission to seek approval to recoup the costs from customers.
"With the pandemic's uncertainty, Gulf anticipates its COVID-19 expenses will continue to increase due to higher write-offs for uncollectible accounts --- the same scenario many utilities are facing --- as well as safety-related costs," commission Chairman Gary Clark said in a statement after the decision. "All these costs will now be thoroughly tracked, including Gulf's efforts to minimize costs, for commission review before any potential future recovery is authorized."
Happening on Twitter
She believes Gov. Charlie Baker's requirement for her, her workers and customers to wear masks is unconstitutional. https://t.co/goQePEtr9X WCVB (from Boston, MA) Tue Jul 07 01:58:00 +0000 2020
This kind of liability immunity would (a) force infected employees, customers, and their families to bear the costs… https://t.co/wU1qOJIjam MaxKennerly (from Philadelphia, Pennsylvania) Mon Jul 06 20:53:30 +0000 2020
Businesses are supposed to turn customers without face masks away starting tomorrow. https://t.co/okzuR5HG2P KING5Seattle (from Seattle, Washington, USA) Tue Jul 07 04:11:24 +0000 2020
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