Wednesday, October 14, 2020

1 in 3 customers would ditch brand after just one bad experience | The Drum

Consumer patience for poor customer service is evaporating with a third of Britons willing to ditch companies after just one poor experience, according to research conducted by analytics firm SAS. A further 90% of customers would vote with their feet after two to five poor experiences, indicating that a well of sympathy and understanding borne by Covid-19 is draining fast.

The findings were informed by an online questionnaire of 10,000 adults across Europe, the Middle East and Africa conducted in August by 3Gem.

Publisher: The Drum
Date: 6DA512FE73075919C8F1633A7A6738B2
Twitter: @thedrum
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Not to change the topic here:

Todd Snyder on the DTC space: 'Most customers don't want to buy a shirt from an investment

"I’ve always looked at brands I want to work with, and they’re almost all originators in their space," Snyder said on the Glossy Podcast. "They're authentic and real, and American — and the first of their version."

"Part of our business plan is we look at: How do we expand our audience and also do things that are original, different?" he said. "I lean heavily into the design piece, just because I’m a designer by trade. It’s not just, 'Let’s do some cool stuff, I want to slap my name on it.' I really get into the weeds with the design team; that’s the part I love."

Publisher: Glossy
Date: 2020-10-14T04:00:53 00:00
Twitter: @glossyco
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LUS crews restore power to 100% of customers following Hurricane Delta

LAFAYETTE, La. (KLFY) Lafayette Consolidated Government has released an update on power restoration for LUS customers.

As of 8 p.m. Tuesday, LCG announced that all power had been restored to all customers affected by Hurricane Delta whose homes can safely have power restored. 

* * *

“We are working with the state to help facilitate relief and seeing what we can do to help Slemco and Entergy,” LCG said.

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Publisher: KLFY
Date: 2020-10-14T02:50:50 00:00
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OneUnited Bank, Largest Black Owned Bank, Swells To Over 100,000 Customers

LOS ANGELES , Oct. 14, 2020 /PRNewswire/ -- OneUnited Bank, the largest Black owned bank in the country, is proud to announce that it has achieved a milestone of over 100,000 customers. The Bank credits its social justice activism and its technology platform for its rapid growth.

"Our customer base continues to grow rapidly, and we have expanded access and now have over 100,000 locations to better meet their needs. Importantly, we're on our way to fulfilling Black America's long-held dream of organizing our spending power to create social and economic equality in our society," says Teri Williams , President & COO of OneUnited Bank .

Date: 9D28F7743C790DD88F2D9C7375EF7ED5
Author: OneUnited Bank
Twitter: @PRNewswire
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Many things are taking place:

Can Your Company Move at the Speed of Your Customers?

From touchless payments to overhauled supply chains to omnichannel everywhere to the boom in telemedicine, companies in every industry and across the world are racing to find new and better ways to move at the speed of their customers.

In turn, businesses of every type and size have themselves had to undergo extraordinary changes to adapt to both the new realities in our world and the new and increasingly demanding expectations of their customers and prospects.

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Date: 2020-10-13T12:24:03 00:00
Twitter: @BobEvansIT
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Pennsylvania Public Utility Commission Offers New Protections For Customers – CBS Pittsburgh

The emergency order issued in March by the Pennsylvania Public Utility Commission, which suspended terminations, expires Nov. 9. This potentially adds to the pre-existing economic burden residents are already facing because of the pandemic.

State Rep. Valerie Gaydos told KDKA for residents in her district, "there are a lot of things just mounting and piling up." However, the PUC recently made an announcement that could be a relief for some customers.

Date: 2020-10-13T19:58:51 00:00
Author: https www facebook com CBSPittsburgh
Twitter: @/KDKA
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Police: Bank worker stole from customers | News, Sports, Jobs - Adirondack Daily Enterprise

LAKE PLACID — An Oswego County woman has been charged with allegedly stealing $35,400 while working at a bank in Lake Placid.

The woman, Francesca L. Riley of West Monroe, is accused of transferring money from customers’ accounts into her own account while working at Community Bank, according to New York State Police Troop B Public Information Officer Jennifer Fleishman.

The thefts happened over the course of more than a year-and-a-half, between Jan. 1, 2018, to Sept. 17, 2019, according to State Police.

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Power restored to hundreds of customers in north Raleigh :: WRAL.com

Raleigh, N.C. — Lead Mine Road was blocked Wednesday morning after a tree fell on several power lines overnight.

The tree fell Wednesday around 1 a.m., knocking out power to around 1,000 customers in the area and blocking both directions of Lead Mine Road near Lynn Road.

At 4:30 a.m., power lines were still draped across the intersection, and stoplights were out. More than 200 customers still didn't have power.

Publisher: WRAL.com
Date: 2020-10-14T04:50:00-04:00
Author: WRAL
Twitter: @wral
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