The way companies do business has shifted dramatically as a result of the pandemic, and there's every reason to believe that whatever the "new normal" is, buyer habits and preferences won't be returning to how things were before.
In a recent study we conducted examining how the pandemic shifted B2B buyer preferences, we found that 37 percent of businesses are primarily purchasing through digital channels. This is up from 29 percent prior to the outbreak and is expected to continue to rise to 40 percent post-pandemic.
Many things are taking place:
Made in Oregon notifies 7,800 customers of possible data breach - oregonlive.com
Made in Oregon says that thousands of online customers may have had their personal and credit card information stolen during a data breach earlier this year.
The data breach was limited to customers who made online purchases. Customers who placed orders over the phone and those who made in-store purchases were not affected, said company owner Verne Naito.
Made in Oregon is aware of a small number of customers whose credit cards have been used fraudulently, according to Naito.
PNM has $2 million for customers and small business during pandemic
ALBUQUERQUE – PNM announced that it will set aside $2 million for new COVID Customer Relief Programs to help struggling residential and small business customers pay their past due electric bills. The funds came from shareholders.
These new PNM COVID Customer Relief Programs are designed to deliver assistance for both residential and small business customers who are behind on their bill and need a hand in getting their account in better status to avoid an interruption of electric service down the road, and ultimately breathe a sigh of relief when they are facing a large past due balance.
Opinion/Editorial: Pass savings to customers | Editorial | dailyprogress.com
One entity that's floating through the pandemic just fine is the Albemarle County Service Authority.
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The authority learned recently that it is eyeing a $2.4 million surplus for the fiscal year ended June 30.
"Typically, what we do is, we will roll that money over to try to help reduce future rates," Executive Director Gary O'Connell told The Daily Progress.
Two-point-four million dollars is a significant amount of money, and customers will be more accepting of the surplus if they know the money will benefit them through rate savings.
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Magic Leap Pivots to Business Customers in Sales Push - WSJ
Magic Leap, the spatial-computing startup that was valued last year at just shy of $7 billion, is working on its second act after failing to deliver on early promises.
The company knows from firsthand experience. Magic Leap's directors recently used its goggles to hold a virtual board meeting, and its employees used them to interact with a manufacturer in Mexico to see progress on its next-generation product, Ms. Johnson said. "It's been helpful for us already, because we can't be there physically," she said.
PG&E: Power shutoffs expected to impact 54,000 customers | KRCR
Thousands of D.C. area customers are not paying their water bills: Over $58 million due | WJLA
Call analytics platform Invoca expands into sales, e-commerce and customer experience –
Invoca , which helps companies extract and use data from customer phone calls, is expanding today with the launch of products for e-commerce, customer experience and sales teams, as well as a new Invoca Exchange , where businesses can find all of the platform’s third-party integrations.
“‘We need to get aligned on how we support the revenue journey,'” Johnson recalled businesses telling him. “We were already going down this path, but when COVID hit, we tripled down on it.”
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