To accomplish this, these visionary companies reimagined, then reverse-engineered, favorable customer outcomes and experience. Traditional models, workflow processes, hiring criteria, and workplace paradigms were reimagined with the customer in mind. Customer experience was paramount. Jeff Bezos described customers as "invited guests to a party, and we are the hosts."
Customer-centric companies built technology platforms with the customer in mind. Steve Jobs said that "You've got to start with the customer experience and work backwards to the technology—not the other way around." These digital pioneers assiduously mined, analyzed, and applied data; invested in infrastructure; up-skilled their workforces; aggressively pursued strategic partnerships; and encouraged innovation, collaboration, and ideation that enhance customer access, experience, and outcomes.
Not to change the topic here:
Supermarket staff: 'We feel unsafe when customers don't wear masks' - BBC News
.css-14iz86j-BoldText{font-weight:bold;} "As soon as someone walks through the store without a mask or a lanyard showing they're exempt, it automatically makes me uneasy."
Arron's worked at a supermarket in Wrexham for seven years. He loves his job, his colleagues and his regular customers.
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"There are people who work and shop in supermarkets who still have a fear of catching Covid - me being one of them," he says. "It really does bother me."
PG&E says it'll restore power today to remaining customers | abc10.com
SACRAMENTO, Calif. -- Patrol crews found 130 damages to power lines that could have potentially ignited wildfires if the electricity was left on during the wind storm on Sunday and Monday, PG&E officials said.
Officials said most of the damages were caused by vegetation, such as trees fallen on lines, and could have caused a spark if PG&E chose not to shut off the power.
* * *
About 45,000 customers do not have running electricity, but PG&E officials expect the power to return to most of them by the end of Tuesday.
Day Around the Bay: PG&E Restores Electricity to 228,000 Customers
Quite a lot has been going on:
Should You Put Your Devs on Customer Support Duty?
Drift , a company that creates marketing software centered around real-time conversations, has a tradition of putting all employees on customer support duty.
The practice was born out of necessity. Back in its early days, the company ran on thin margins, and having employees pitch in to handle support made more sense than hiring specialized customer support agents. But the practice stuck around, even after the company brought on a dedicated customer support team, and it's still a key aspect of Drift's company culture.
Are You Really Innovating Around Your Customers’ Needs?
Every company believes it is customer-centric. However, most of them are product- and service-centric first, focusing on how to enhance their offerings rather than putting themselves in their customers’ shoes. To come up with truly innovative customer-centric ideas, companies must 1) Understand the problem the customer is trying to solve; 2) Identify and eliminate pain points; and 3) Look beyond their products.
How would you reimagine a gas station for the future? Even with the increasing penetration of electric vehicles, gasoline cars are likely to remain the dominant automobile for years or even decades. I have asked this question of hundreds of senior executives. They typically suggest things like including a coffee shop, making the station a drop-off point for Amazon boxes, or having robots pump gas. Their rationale for such changes is to provide additional value to customers.
Burger King offering free food for customers who visit rivals' 'scary' abandoned restaurants
KNOXVILLE, Tenn. (WVLT) - Burger King is celebrating Halloween by poking fun at its fast-food rivals.
Burger King announced it will offer a free Whopper to customers who drive by one of the "scariest places on earth." The "scary places" the fast food chain is referring to are the abandoned restaurants once operated by McDonald's, Wendy's, Sonic or Jack in the Box.
Customers who go within 300 feet of the locations can confirm their location on the Burger King app to receive a coupon for a free Whopper.
Notice on dormant bank accounts creates a stir with customers | Pittsburgh Post-Gazette
Happening on Twitter
The music industry has taken another step toward a legal fight with Twitch https://t.co/K6wNiez1Nf https://t.co/w89EpAZKin verge (from New York) Tue Oct 27 07:49:04 +0000 2020
A court decision last year that tattoos were for decoration, and were not medical procedures, helped clarify their… https://t.co/j3cZWuAKZi Reuters (from Around the world) Tue Oct 27 12:04:38 +0000 2020
News: The D.C. Circuit has declined to freeze the Trump admin's rollback of EPA methane standards for the oil & gas… https://t.co/7CW3Fmq681 ellengilmer (from Washington, DC) Tue Oct 27 18:21:37 +0000 2020
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