The polite but insistent phone calls started coming for Brian Wille not long after he purchased his Odyssey minivan at Darrell Waltrip Honda in Franklin, Tenn.
Was he satisfied with his purchase? Was the contract clear? Was he given a tour of the service area? Was the waiting room clean? Could he please rate these categories on a numerical scale — and please affirm that everything was excellent?
"As a consumer, I think it's funny," said Wille, who works as a banker. "They're not getting good data because they coach you to give them a five. Nobody wants to give them a three because they don't want to deal with the follow-up calls asking if they could have offered coffee instead of tea."
This may worth something:
Dominion: Lower fuel rate should save customers $6 a month | WTOP
RICHMOND, Va. (AP) — DominionEnergy says a reduction in fuel rates should save its Virginia customers an average of $6 a month later this year under a new proposal.
The state’s largest electricity supplier announced Friday that a proposed fuel rate adjustment would result in roughly a 5 percent reduction in the average residential bill. Industrial customers would see an even greater rate drop of about 10 percent because the fuel rate makes up a bigger part of a typical industrial bill.
Bar staff, customers hold fundraiser for Wrigleyville bouncer shot after breaking up fight |
CHICAGO — Workers and customers all pitched in at a Wrigleyville bar Sunday to help pay the medical expenses of a bouncer who was shot after stepping in to break up a fight earlier this month.
Colleagues say the bouncer known as "Big Rob" would be the first to help in a difficult situation, and it isn't hard to guess how the 6'4", 330-pound Robert Glover got that name. What might be surprising is the bouncer is known to his colleagues for both his stature and his soft touch.
Customers say goodbye and thanks to Macy’s in downtown Seattle | The Seattle Times
To some it might be just a pretty hat, a gray felt topper with a cluster of flowers. But for Margarita Cromwell, 84, the hat she bought at The Bon Marché was an old friend — just like the store.
So when the downtown Seattle Macy’s opened for the last time Sunday, Cromwell was there, wearing her Sunday best with a cameo pin — and that hat.
Cromwell moved to Seattle in December 1979 from Chile, speaking little English. One of the first things she did that winter was buy the hat for $3 on sale at The Bon. It became a conversation starter, a little something special that helped her connect with people.
This may worth something:
1,300 customers without power after Clay County fire
"A serviceman is working to determine the cause of your outage. Power will be restored as soon as possible. We apologize for the inconvenience," Entergy reported on the outage.
A bad return for retail customers
Dear Heloise: I have found a clever way to retrieve an item from my pickup bed without having to climb up and in. I use a hockey stick, bought cheaply at a thrift store, to reach out and snag the item and pull it toward me. The stick stays permanently in the pickup bed for quick access when needed. — Larry F., Salem, Ore.
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Dear Heloise: Having trouble getting out of a timeshare investment? Contact a resort management company or perhaps a timeshare developer to see if you can get help unloading that obligation. You might want to discuss a "deed back" that can help you get rid of your timeshare. However, please be very suspicious of scammers who promise to get owners out of their timeshare for an upfront fee. They usually target elderly people and demand thousands of dollars for services that they never perform.
How To Bring Ritz-Carlton Caliber Customer Service To Any Type Of Business
The Ritz-Carlton Hotel Company is an evergreen model and benchmark for companies aiming to transform their customer experience and achieve an exceptional level of customer service.
In retail, for example, the Apple Store customer experience is strongly informed by what Apple learned from the Ritz-Carlton. You can see it in how Apple Store employees greet and guide incoming customers, in how hard they strive to avoid being merely transactional, and—most visibly–in the concept and design of their Genius Bar, which is a loving knockoff of a Ritz-Carlton concierge counter.
New Hampshire customers opposed to Eversource rate hike
The utility Eversource says it needs to raise rates in New Hampshire for the first time in a decade to recoup the cost of making its system more resilient and to upgrade its grid to better handle renewables in the future.
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Led by the AARP, seniors have been inundating the Public Utilities Commission, opposing the request they say would increase rates for nearly 450,000 residential customers by almost 24%. The AARP has called for the rate hike to be rejected.Thegroup also is opposed to other lesser charges, such as a new surcharge and a slight increase in what is called the customer charge.
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