Customers of the German online bank N26 say they feel "outraged" and "betrayed" by the firm's decision to leave the U.K.
Berlin-based N26 announced last week that it would no longer be able to operate in the country as it won't have the appropriate license to do so after Brexit. The start-up will be closing all U.K. accounts on Apr. 15.
The firm made its U.K. foray in October 2018, over two years after the U.K. referendum on its EU membership and six months before Brexit was initially planned.
While you're here, how about this:
5 Smart Ways For Companies To Collect Customer Feedback - Business 2 Community
Having proper data about customer feedback is the most challenging thing today. But is it just enough to get certain feedback from the customer? Just knowing whether the customer is happy with a particular product or service is not enough in today's world. There are a number of aspects based on which feedback can be accumulated that can finally help you in developing growth strategies designed for your company.
Though companies today make use of customer feedback software , it is important to use it in the right way to understand the nerves of the customers in the right way.
Chat Tools Let HVAC Contractors Connect With Customers | 2020-02-17 | ACHR News
More and more communication takes place online these days, mostly via text and social media — which means that contractors who add a chat tool on their websites are reaching more customers by the method they prefer. According to a 2016 study from cloud communications platform Twilio, 89 percent of consumers prefer to message a business rather than call, yet only 49 percent of businesses are set up for receiving these messages.
“There’s a gap between supply and demand,” said Kenneth Lee, director of growth and marketing for ApexChat.
In Connecticut, low-income customers will see solar savings appear on bills | Energy News Network
Utilities — not solar developers — will be tasked with signing up lower-income customers under final rules for a Connecticut shared solar program.
The utilities Eversource and United Illuminating will identify low- to moderate-income ratepayers in their service territories who meet the criteria for shared solar projects and automatically enroll them. The customers will simply receive a credit on their monthly bill for the electricity produced by their share of the project.
Many things are taking place:
Norwegian Airlines Launches Credit Card For U.S. Customers
Norwegian Airlines has made a splash in the U.S. market with its low fares on long-haul flights to Europe, Asia and the Middle East.
Now that the airline is shifting its focus from growth to profitability, it's venturing into a new realm of the airline game: introducing a rewards credit card for frequent flyers.
If you're a traveler who is price sensitive and wants points to help you score free tickets, the Norwegian Airlines credit card and rewards program could be a great way to manage your frequent globe-trotting.
Before You Amaze Your Customers, You Must Amaze Your Employees
The concept of amazement is when you have happy employees who are willing to work hard and better ... [+] engage with customers as well as fellow employees.
Let's take a look at the five cults, keeping in mind that what is good for the customer is also good for the employee.
The Cult of Uncertainty: This is the beginning of the employee's career at the company. From the application and interview up until the first day on the job, new employees have a feeling of uncertainty as they don't know exactly what to expect. They may be excited about the new job, but can only hope it's going to be a great experience. The goal is to get the employee out of this feeling of uncertainty as quickly as possible.
Local stores seeing surge in customers during Presidents’ Day sales | WWLP
WEST SPRINGFIELD, Mass. (WWLP) – Presidents’ Day weekend is a popular time for many retail stores to have sales. Furniture stores and car dealerships advertise their deals for weeks.
“It’s a very busy weekend. We are fully staffed and ready for the crowds. A lot of customers traditionally know about the sale pricing for the president day sale,” Raymour and Flanigan showroom manager, Diana Wilson told 22News.
CDK Global Research Reveals Impacts of Customer Experience Roles
"Proving relevance through research allows dealers to make data-driven decisions and take actions that improve profitability. "
For the past several years, CDK has researched key topics influencing women in automotive from both consumer and industry perspectives to surface insights that drive the industry forward.
In response to these findings, CDK undertook both qualitative and quantitative research efforts to better understand how dealerships are actively investing in CX, why women may be drawn to and succeed in this type of role and how CX investments impact customer retention and ultimately dealer success.
Happening on Twitter
New from me: Customers of German online bank N26 say they feel "outraged" and "betrayed" by its decision to leave t… https://t.co/8mE9iJrybg Ryan_Browne_ (from London, UK) Mon Feb 17 08:18:43 +0000 2020
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