A three-year investigation into deceptive advertising practices by the former Time Warner Cable has resulted in an $18.8-million settlement — the largest ever in a consumer protection action brought by the Los Angeles County district attorney.
L.A. County Dist. Atty. Jackie Lacey announced the settlement Thursday, saying her office found that 170,000 customers of Time Warner Cable, previously the region's largest cable TV and internet service provider, were paying for internet speeds that they were not receiving.
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Office Depot and Office Max paying back customers for unnecessary repairs
Payday is on the way if you have shopped at Office Depot or Office Max because the supply retailer is sending out checks to 541,000 customers who had paid for unnecessary computer repairs.
According to the Federal Trade Commission, some Office Depot customers who went in for a “free” PC health check were wrongly told their products had malware symptoms.
SCE crews working on restoring power to over 800 customers in Cathedral City - KESQ
Southern California Edison crews are working to identify an outage that initially affected thousands of customers in Cathedral City Thursday night.
The outage initiated near the area of Monte Vista Road, just a bit south of Ramon Road and was first reported at 9:16 p.m. When it was first reported, approximately 1717 customers were affected. However, by 10:00 p.m., the number of affected customers was down to 864.
$34 million in refunds heading to Office Depot customers – Daily News
The Federal Trade Commission said Thursday it is sending refund checks totaling more than $34 million to consumers who allegedly were tricked by Office Depot and a software provider into buying computer repair products and services.
Office Depot paid $25 million while its software supplier, Support.com Inc., paid $10 million as part of 2019 settlements with the FTC, according to a statement.
The FTC alleged that Office Depot and Support.com configured a virus scanning program to report that it found symptoms of malware or infections —even when that was not true — whenever consumers answered yes to at least one of four “diagnostic” questions.
Not to change the topic here:
This Is The Fix For Your Cable TV Customer Service Problems
When Marc Andre had trouble with his cable TV company, his expectations were "very low." He and his wife had moved to a new home and suddenly were cut off from their old Comcast account. In the past, such a cable TV customer service problem might have taken days, or even weeks, to fix.
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He's not alone. Slowly and at times quietly, cable companies are fixing their customer service problems. They're implementing new customer service programs and benefiting from industry shifts. The result: You might be pleasantly surprised when you call your cable TV company today.
TDOSHS launching reservation system for Real ID customers
MEMPHIS, Tenn. (WMC) - You can make reservations for dinner, an airline flight and a hotel room. Now you can make a reservation at the DMV to get your new Real ID and avoid those long lines and wait times.
Every American needs a REAL ID by October 1st to board a plane. DMVs around the country are woefully slow at issuing them. The nation's airports this week warned of pending chaos this fall if the process to get a REAL ID doesn't improve. Some states haven't even started issuing the required licenses yet.
Apple may soon let customers choose Google Maps, Gmail as default iPhone apps | FOX6Now.com
CUPERTINO, Calif. — Apple may be about to give its customers a lot more control over their iPhones and iPads.
This might seem like a minor, insignificant change, but it would signal a big concession for Apple. It could allow apps such as Spotify and Pandora to be streamed directly from Apple’s HomePod smart speaker, giving other developers a fairer shot of competing against Apple’s built-in services, the report said.
The two things customers want from cloud vendors | CIO
While many enterprise customers like their cloud products, there are often some general rumblings of frustration with their vendors. Regardless of how long they have been doing business together, the size of the organization or the size of their cloud investment, cloud vendors seem to commit the same mistakes over and over that are ultimately fracturing their customer's trust in them and are creating vulnerabilities.
Here are 2 key ways cloud vendors can ease the tension and even help differentiate them as vendors that enterprises want to work with.
Happening on Twitter
L.A. County District Attorney announces $18.8 million settlement with Time Warner Cable, about 170,000 customers t… https://t.co/K4CxBPYkQk ABC7 Thu Feb 20 21:15:39 +0000 2020
#BREAKING: A District Attorney's Office announced a $18.8 million settlement with Time Warner Cable on behalf of mo… https://t.co/aOzbsLuRij FOXLA (from Los Angeles, CA) Thu Feb 20 19:53:57 +0000 2020
If you didn't get the internet speeds you paid for, you could receive a credit of about $90. https://t.co/LkdJ4xI72b LAist (from Los Angeles) Thu Feb 20 23:43:04 +0000 2020
A heads up to friends in the New York area: @GetSpectrum (formerly Time Warner Cable) is door knocking for new cust… https://t.co/4wXMwRiFDQ tonydokoupil (from space and time) Mon Feb 17 22:02:03 +0000 2020
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