If you want your company to succeed, you can't burden customers and prospects in your attempts to educate them. You need clear, helpful, and accessible ways to deliver information, and you need to position that information in a way that doesn't overwhelm your audience.
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You know your products and company inside and out, but things that make sense to you can look like a different language to people outside your business. Follow these helpful tips to enlighten customers and prospects without asking too much of them:
And here's another article:
Providing the best and most secure digital engagements for your customers - Security Boulevard
Today data breaches are frequently hitting the headlines, couple these high-profile hacks with developments in data privacy regulations and you have increased pressure on organisations to prioritise the security of their customers' personal data.
Creating a seamless journey and giving customers access to their communication channel of choice means that organizations are facing a complex scenario. It's no secret that more consumers than ever lean towards digital channels as their preferred, first contact way of engaging with a brand. Although most businesses are aware of this trend, not all are taking the necessary steps towards providing a secure digital experience.
Love Your Customers By Building An Inclusive Website For Them
I was so inspired by this business act of love, that I reached out to the founder, Annie Tevelin, to give me a deep dive in how creating a website that allows people with disabilities to have a better user experience became a top priority for the team at SkinOwl.`
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Burns: "Do you see a change or shift happening in the beauty/wellness sector or in business as a whole when it comes to this type of customer service?"
Shake Shack's Customer Traffic Weakens - WSJ
Shake Shack Inc. struggled to draw in customers in its latest quarter and warned sales growth might decline next year.
The hamburger chain on Monday said guest traffic fell more than 5% in the quarter that ended on Dec. 25, dragging same-store sales down 3.6% for the period.
Quite a lot has been going on:
MDC Customers Outraged by Proposal for Large Volume Discount – NBC Connecticut
The Metropolitan District Commission is facing pushback to proposed discounts for those who use large volumes of water.
There was a lot of anger against the proposal at a meeting Monday to discuss the issue. At one point staff had to threaten to have someone removed. It all had the MDC on the defensive, saying that in the end, this will benefit the customer.
This comes on the heels of rate increases. On January 1, everyone started paying more for water from MDC after the company raised rates for customers in all eight municipalities they serve.
Petnet goes offline for a week, can't answer customers at all | Ars Technica
Automated or otherwise mechanized pet feeders aren't particularly new; you can find analog models dating back to 1939 at least. But the 21st century being what it is, of course there are now app-driven, cloud-connected "smart" feeders that you control from your phone. And when some mysterious outage takes out that system for a full week, you and your furry friend may end up deeply annoyed.
Petnet began posting messages on Twitter on February 14 advising customers that some of its SmartFeeders "will appear offline," although they still would nominally work to dispense food. Of course, when something doesn't work, most people will try to turn it off and back on again, as that's the first-line repair for basically everything with a power switch.
Tesla starts confirming Model Y deliveries to customers - Electrek
Tesla is starting to confirm Model Y deliveries to customers for next month after starting low volume production in January.
In March of last year, Tesla unveiled the Model Y , an all-electric crossover based on the Model 3, with up to 300 miles of range.
At the time, the automaker guided deliveries to start in the fall of 2020 for the higher-end versions of the vehicle.
Tesla has made progress faster and they confirmed during their earnings results last month that they already started the production ramp at the Fremont factory :
NYSEG, RG&E warn customers of new scam attempts
NYSEG, RG&E warn customers of new scam attempts Submitted Mon, Feb 24th 2020 04:55 pm
Customers urged to report suspicious calls and be wary of requests for personal information
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NYSEG and RG&E, AVANGRID companies, are urging customers to be vigilant of scammers posing as representatives of the energy companies.
NYSEG and RG&E have recently received reports of customers having accepted calls from people who claim to be employees or consultants of the companies, some with a corresponding forged caller ID. Customers are urged to never give out personal or account information to unsolicited callers.
Happening on Twitter
Dear homophobes, It's not my job to educate you on anything. Umdala! O godile! And it's freaken 2020. Stop mask… https://t.co/1BmSOCrpP8 PhilMphela (from Johannesburg, South Africa) Sun Feb 23 17:51:58 +0000 2020
Hi @SW_Help, you may want to educate your guards on the 50% wheelchair discount. Guard on 7.35 GOD -> WAT certainly… https://t.co/mIHSdDdv1V SChristiansen87 (from Godalming) Tue Feb 25 08:20:26 +0000 2020
Remember when you said MIT product @dmorey was uneducated about a certain topic? That was such a riot. Maybe your b… https://t.co/84wvgMassZ adamclanton (from Houston, TX) Wed Feb 19 01:43:50 +0000 2020
Friends how does this how many retweets thing work? Educate me. How many Retweets should I aim for to record 'Fetch… https://t.co/plmAyZx44J Msaki_ZA (from Eastern Cape. South Africa) Fri Feb 21 17:38:57 +0000 2020
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