Customer Intelligence Solutions for a Fashion Retail Industry Client: Our Approach (Graphic: Business Wire)
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"As customers are moving seamlessly between online and offline experiences, fashion retail brands need to facilitate these transitions best. Adopting a customer-centric approach is becoming inevitable for companies in the fashion retail industry," says a fashion retail industry exper t Infiniti Research.
Quite a lot has been going on:
OMC Cookbook Brings Smokehouse Recipes to Customers, Help to Lincoln Park Businesses - Fox21Online
DULUTH, Minn.- For a second year in a row you can now make recipes of Duluth’s Lincoln Park Craft District restaurant OMC Smokehouse at home, while also helping out local businesses in the area.
The OMC Smokehouse Cookbook is out again this year with money going toward Lifting Lincoln Park, an IndieGoGo campaign aimed at helping businesses in the neighborhood.
Staff at OMC said last year they raised about $67,000 from book sales. It contains recipes for all the dishes they serve.
Topeka's Family Video seeing less new movies and customers
TOPEKA, Kan. (KSNT) – With many different streaming platforms readily available, it may have been awhile since the last time you visited your local video store. However, they are still around and need your business now more than ever.
“It’s been make or break this year for a lot of small businesses, movie stores especially, I think,” said Terra Langley, store manager of the Family Video in Topeka. “Just supporting even if it’s just not going in every day, or anything like that. Even if it’s just going in once a month, once a week, something like that. It could make a difference.”
Don't leave your customers on read | Marketing Magazine
It's hard to believe it's been over six months since COVID-19 was declared a global pandemic. The impact on businesses has been truly transformative. Many have adapted quickly, harnessing the acceleration of digital transformation which has been exemplified by an AU$4.2 billion ecommerce boom during the height of the pandemic.
Subsequently, customers have never been in more control than they are right now, and according to HubSpot research, more than half (56 percent) of consumers agree brands need to find new ways to engage with them as a result of the pandemic. In lieu of physical stores, consumers are craving a stronger sense of connection to the companies they're interacting with.
While you're here, how about this:
Small businesses form relationships with customers to try to endure pandemic | Local News |
New Comcast Data Caps For 2021 Will Royaly Screw Over Customers
Starting next year, Comcast , the second-largest broadcasting and cable television company in the world by revenue, plans to charge northeastern home internet customers for going over the limit of 1.2TB of data in a month.
This will affect customers in Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, Vermont, West Virginia, the District of Columbia, and parts of North Carolina and Ohio.
Former Zappos Chief Tony Hsieh Exalted Customer Service, Set High Bar for Rivals - WSJ
Tony Hsieh, who led online shoe retailer Zappos.com Inc. for two decades, had some surprising guidance for employees: If customers wanted a shoe Zappos couldn't supply, the representative should direct them to a rival that could.
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The Harvard-educated chief executive, whose parents were immigrants from Taiwan, also insisted on keeping his call center in the U.S. rather than outsourcing it to an overseas supplier that might not meet his exacting standards. Instead of being compensated for handling a high number of calls quickly, Zappos employees were encouraged to spend hours on the line with a single customer if that's what it took to reach satisfaction.
The four key steps to delivering an effective customer success team | Insurance Business
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
It is this quote by Maya Angelou that forms the foundation of what customer success truly means according to Stephen Murphy (pictured), the director of customer success Europe for Applied Systems Europe. Having worked with a variety of multinational companies enacting large-scale operational change, Murphy noted how, at the core of implementing such transformation, there exists the need to understand what customers want and to relentlessly deliver that in a mature and robust way.
Happening on Twitter
No doubt there are more awful retail closures in the post, but few British shops are as iconic, and as culturally s… https://t.co/UePZ1eJp17 salihughes (from Brighton & London) Fri Nov 27 17:43:23 +0000 2020
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