Sunday, November 15, 2020

'Customers are calling us crying': scams and soaring prices as Californians move out | US news |

Moving trucks are hard to find, prices to get out of the Bay are being pushed sky-high, and the supply side of the market – with high starting costs and because movers are required to obtain state licenses – has been slow to respond.

Even at U-Haul stores – the rental truck retailer with the largest fleet across the US – trucks are in short supply. With so many trucks departing the Bay Area, the exodus has left an imbalance of returning vehicles. The shortage has sharply driven up truck prices for one-way trips out of town.

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Publisher: the Guardian
Date: 2020-11-15T11:00:32.000Z
Author: Gabrielle Canon
Twitter: @guardian
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In case you are keeping track:

Business owners must re-imagine services, customer needs during pandemic

Answer : Simple answer. Absolutely. During times of crisis when buying patterns are changing, marketing is more important than ever. If you consider marketing's role is to position your brand in the mind of buyers so they see no suitable substitute for you in serving their needs, then marketing must be one investment you continue to make.

In order to affect positioning, you have to re-imagine how you reach your target audience and how your messaging might change. Will the same buying influences affect their decisions today as they did in the past? Safety, social distancing, convenience may be top of mind with buyers during COVID-19 times. But that doesn't mean that the key influencers of the past can be ignored. Consider the following when evaluating how you invest in marketing your brand.

Publisher: Cape Cod Times
Author: SCORE of Cape Cod
Reference: (Read more) Visit Source



First HomePod mini orders now shipping to customers - 9to5Mac

Apple Store customers are starting to get shipment notifications for the HomePod mini. Most day one orders appear to be set to be delivered from Tuesday, November 17.

The HomePod mini is Apple’s latest attempt to crack the smart speaker market, with a $99 offering that reviewers said produces the best sound in its size class. The big HomePod is still the go-to option for people wanting the highest audio quality, but its high price has meant Apple has only sold a few million of them since its 2018 launch. The HomePod mini stacks up more favorably against cheaper competition from Amazon Echo and Google Home.

Publisher: 9to5Mac
Date: 2020-11-15T13:52:27 00:00
Twitter: @9to5mac
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McDonald's Just Made a Big Announcement.

Do you remember this McDonald's jingle? " Two all beef patties, special sauce, lettuce, cheese... "

Well, hold that thought. Because this past week we got a glimpse of what might be a key part of the McDonald's of the future . And if it works, there might come a day when McDonald's has to tweak that song.

More importantly, if you run a business , it means there's a big learning opportunity on the horizon -- about how to balance the things that work well for you today, with the radically different trends you might expect to see down the road.

Publisher: Inc.com
Date: 2020-11-15 00:00:00
Author: Bill Murphy Jr
Twitter: @Inc
Reference: (Read more) Visit Source



And here's another article:

LG&E working to fix power outages affecting thousands of customers in Louisville

LOUISVILLE, Ky. (WAVE) - Thousands of Louisville Gas & Electric customers are facing power outages Sunday morning as the utility company works to determine their cause.

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Causes have yet to be determined, but the company's outage map is reporting multiple outages in the Phoenix Hill and Smoketown neighborhoods, as well as scattered outages elsewhere in the city.

Incidents vary on estimated time of restoration, with LG&E saying power should be restored in most cases by 2:30 p.m. Sunday afternoon.

Publisher: https://www.wave3.com
Date: 2020-11-15T17:13:46.871Z
Author: Dustin Vogt
Twitter: @wave3news
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Businesses, customers frustrated by Badger hiatus but excited for return

MADISON (WKOW) -- It's been three weeks since the last Badgers game after a COVID-19 outbreak interrupted their season. The hiatus also affected local bars and restaurants in Madison and their customers.

Jim Crowley says he misses going to his favorite neighborhood spot-- SCONNIEBAR-- to watch Badgers games.

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The 70-year-old Badger fanatic says while he feels safe at the bar during the day, he stays away from the potential crowds game day brings.

Publisher: WXOW
Date: 2020-11-15T04:56:04 00:00
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Avoid the Scam: How small businesses can gain customer trust through online presence | Local |

We're always interested in hearing about business news in our community. Let us know what's going on!

Publisher: Yakima Herald-Republic
Author: Ben Spradling Special to the Yakima Herald Republic
Twitter: @Yakima_Herald
Reference: (Read more) Visit Source



3 Ways Customer Service Expectations Have Changed in 2020 | CustomerThink

The phrase "new normal" has become this year's cliche, however, it's a great way to define the changing landscape of customer service.

More customer service reps find themselves taking calls and resolving issues away from the office as more businesses adopt remote work policies. More customers find themselves with increased expectations from businesses and their reps, regardless of complications from the pandemic.

Reference: (Read more) Visit Source



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