When I spoke to him, he told me how they had developed a "VideoBerater" (VideoCounsel) service, in partnership with Deutsche Telekom. They did so because they were finding that their traditional channels were not enabling them to provide the quality of service they wanted to provide to many of their chronically ill customers.
At the time, I thought it was a fantastically innovative use of video technology that enabled a better and more empathetic remote service, particularly to chronically ill customers.
In case you are keeping track:
Shatto Home Delivery Helping Local Businesses and Customers this Holiday Season - Perishable News
This time of year Shatto Home Delivery has also added the items that would make a Thanksgiving Meal easy to come by and available on ones doorstep. Whether a smoked turkey or spiral sliced ham from Paradise Meats, Mashed Potatoes or other sides from Shatto Kitchen, premium chocolates from Andre's and Christopher Elbow or drinks from many local companies such as Louisburg Cider, Shatto Milk Company, Lost Trail, and more, they have you covered this holiday season.
5 Virginia ABC stores begin shipping products directly to customers | WJHL | Tri-Cities News
RICHMOND, Va. (WRIC) — Virginia ABC has launched a pilot initiative to ship its products to customers with home addresses near five stores across the commonwealth, including one in the city of Richmond.
"Home shipping is a priority for Virginia ABC, not only as a way of meeting our customers' needs and expectations for convenience and service but also to provide an additional contactless way to receive our products," Travis Hill, the CEO of Virginia ABC, said in a statement.
Overhaul Your Customer Service with This Voice Messaging App - GreenwichTime
Once you've listened to a message, you can reply by voice or any other customer service tool. With telbee, you can gather feedback, provide better support, collect testimonials, and even generate new leads. It's all about getting people talking about your business.
Voice recorders can be easily integrated into your website and you can customize everything about your recorder. Recordings can last up to 15 minutes long and include contact details so you can continue the conversation. You can even convert voice notes to text if you find that it's easier for filing and organizing them for later reference.
While you're here, how about this:
Power restored to thousands of customers in North Odessa
The Oncor outage map is reporting that all of the impacted customers in North Odessa have had power restored.
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The Oncor Stormcenter Outage map is showing that 2,189 customers are without power due to a possible equipment failure.
NES working to restore power to over 1,000 customers
NASHVILLE, Tenn. (WTVF) — Nashville Electric Service is responding to two major outages impacting over 1,000 customers in the greater Nashville area.
NES shared that over 2,600 customers in Hendersonville were originally affected earlier Sunday night, along with over 500 in Brentwood.
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OUTAGE: There are currently two large outages in the Nashville area: Hendersonville affecting over 2,600 customers & Brentwood, which is down to 517 customers.
Crews have been dispatched to both outage locations & are working to restore power as quickly as possible.
Vonage Selected by Fisher & Paykel for Customer Service Communications
"Delivering prompt customer service across multiple countries in a consistent manner can be a challenge. Businesses need a fast and efficient way to reach their customers no matter where they are in the world.
MarTech Series (MTS) is a business publication dedicated to helping marketers get more from marketing technology through in-depth journalism, expert author blogs and research reports.
We publish high quality, relevant Marketing Technology Insights to help the business community advance martech knowledge and develop new martech skills. Our focus is on bringing marketers the latest business trends, products and practices affecting their marketing strategy.
National General, J.D.
A Top 20 insurer and J.D. Power this month said customers have embraced virtual claims processes but agreed a failure to explain its limitations could sour them on the experience.
National General claims process and centralized service director Jonathan Chase at the Nov. 11 virtual Collision Industry Conference predicted more customers will be open to virtual appraisals in the future.
Happening on Twitter
"the public may be surprised that we were using Wikipedia to get data very early on in the pandemic, but that was r… https://t.co/eTtzrH7T0e MaajidNawaz (from London) Sun Nov 22 17:33:25 +0000 2020
How global elites are using COVID for their "Great Reset," and why you should be very concerned. https://t.co/baG57K2hC2 IngrahamAngle (from DC) Wed Nov 18 12:39:21 +0000 2020
I'm excited to share with you my new capsule collection with HUGO! With this third collection we wanted sustainabil… https://t.co/1iQGyz21HW LiamPayne Wed Nov 18 12:49:19 +0000 2020
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