Each year, I compile a list of customer-centric companies. These are the organizations that are leading in customer centricity, innovation, employee experience and sustainability.
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This year showed what companies will do when their backs are against the wall. Faced with an uncertain future and unprecedented situations, many companies put their employees, contractors and customers first, even above profits.
In case you are keeping track:
EPWater updates CARES Act funds distribution for customers – El Paso Herald Post
“As we battle through the pandemic, trust that our workforce is dedicated to keeping our community safe and healthy. EPWater will continue essential work on the front lines, ensuring that El Pasoans have access to clean, reliable water services, which are key to preventing the spread of COVID-19” | Photo courtesy EPWater
“Seeing El Paso Water customers get back on their feet is important to us.,” utility officials shared Tuesday. “That's $675,734 in financial assistance to our customers who have been impacted by COVID-19.”
Tech Solutions Can Help Banks Manage Holiday Customer Needs | ABA Banking Journal
This means that many brands bring in extra support—particularly staffing for the physical store locations, but also customer support via phone—that ends up being critical for smooth operations, customer satisfaction and sustained loyalty.
But retail isn't the only sector inundated with requests during this time. According to a new survey by Infobip , nearly half (44 percent) of U.S. consumers say that they at least sometimes have to call their bank or credit card service company during the holidays. Naturally, this is largely due to charge inquiries, potentially fraudulent activities, requests for charges to be removed, and similar queries.
Waste Management discusses green waste pickup changes following concerns from customers
Waste Management changed its residential green waste pickup service from weekly to biweekly, leaving some Santa Clarita residents with questions as to why they are not receiving price breaks.
The company's schedule change became effective Dec. 14, and is expected to last through mid-January "with further information to come from Waste Management" following staffing challenges related to the coronavirus crisis, the city of Santa Clarita announced in a Dec. 10 news release.
Were you following this:
Customers: Don't let Central Maine Power disconnect homes during pandemic
A group of Central Maine Power Co. customers asked state regulators Monday to stop electric utilities from disconnecting homes during the pandemic, citing surging coronavirus numbers and the flagging economy.
In response to the COVID-19 pandemic, in March the Maine Public Utilities Commission instituted a moratorium on electric utilities disconnecting residential customers or sending disconnection notices for a lack of payment. But in September, the commission wound down the moratorium, and allowed disconnections and disconnection notices to resume on Nov. 1.
In Partnership with Customers, Food Lion Feeds Helps Provide More Than 4.5 Million Meals to Local
SALISBURY, N.C., Dec. 22, 2020 (GLOBE NEWSWIRE) -- In the last month, Food Lion Feeds has helped to provide the equivalent of more than 4.5 million meals*, in partnership with its customers, as part of its annual "Holidays Without Hunger" campaign. Through the campaign, customers purchased nearly 790,000 specially-marked, prepacked "Holidays Without Hunger" food boxes for $5, which were then donated to local feeding organizations near each of Food Lion's more than 1,000 stores.
Gaylord's Porter Haus Restaurant Brings Christmas Spirit to Customers, Employees with
Gaylord’s Porter Haus Bar and Grill, like many in the restaurant industry, have been through quite a lot this past year. However, the newest epidemic orders have given the staff a chance to do something unique for their customers.
“We were trying to figure out what we could do to keep things going and to keep our staff employed,” said Tiffany Ward, Bartender and Bar Manager at Porter Haus.
Why Ledger Kept All That Customer Data in the First Place - CoinDesk
First, the good news, in a manner of speaking: Ledger customers can now see firsthand whether their personal information was exposed in the hack discovered in July.
"It is a massive understatement to say we sincerely regret this situation. We take privacy extremely seriously," Ledger said in a tweet storm Sunday . "Avoiding situations like this are a top priority for our entire company, and we have learned valuable lessons from this situation." Among other steps, Ledger has hired a new chief information security officer and taken down 170 phishing sites since the breach, it said.
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