Customer service recovery (turning things around when a customer is upset, disappointed, irritated, flustered, or all of these things at once) is one of the essential skills of great customer service.
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1. Don't blame another department (or discuss your org charge in any way, shape or form). Most customers understand that things can and will go wrong. What they don't understand, accept, or find interesting are excuses, especially excuses of "your problem originated in a different department" variety. Customers really, truly don't care about your org chart .
Were you following this:
Postal service delays vex Lancaster County businesses, customers; 'They're not reliable' | Local
Postal service delivery vehicles leave the Lancaster Carrier Annex 1301 Marshall Ave. in Manheim Township shortly before 7:00 a.m. Wednesday, Dec. 23, 2020.
After shipping out about 100 packages using the postal service since Black Friday, Chapel Hill Forge in Conestoga began a holiday break this week.
When the family-owned blacksmith, metal fabricator and sign carving businesses regroups after New Year's Day, they'll consider some changes. Namely, getting someone other than the U.S. Postal Service to handle their shipping.
SDG&E alerts about 31,000 customers of possible power shutoffs | cbs8.com
4 drive-thru Community Resource Centers in Valley Center, Julian, Descanso & Potrero to support customers affected by the Public Safety Power Shutoffs according to SDG&E.
Power has been restored to all customers who were impacted by Public Safety Power Shutoffs (PSPS). Upon restoration of power, all Community Resource Centers have closed down. We thank our customers for their patience and understanding. We hope you all have a safe holiday. pic.twitter.com/3qewGzbTzU
NW Natural begins process to restore gas to customers in the gorge | KATU
Other things to check out:
Xcel Energy continues to help customers who lost power due to the winter storm | KSTP.com
More than 400 employees and contractors are continuing to respond to customers who lost power due to the severe winter storm on Wednesday.
Strong winds, combined with snow knocked out power to a total of approximately 41,000 customers. As of 7 a.m., 40,500 customers have had power restored while 500 remain without power.
“We know it’s the holiday season and we thank our customers for their patience and understanding as our employees respond to power outages,” said Lee Nordby, director of control center operations, Xcel Energy-Minnesota. “Our employees are working hard in difficult conditions to quickly and safely restore electric service.”
Chief customer officers define four strategies to connect with customers in the next normal |
Companies must consistently demonstrate relevance to earn the right to future business. To earn trust, companies must be able to deliver value at the speed of need. By delivering value at the moment of truth, companies can earn trust and connect with stakeholders in a meaningful and long-lasting way. The shift in customer expectations is more about positive outcomes.
This TechRepublic Premium ebook compiles the latest on cancelled conferences, cybersecurity attacks, remote work tips, and the impact this pandemic is having on the tech industry.
OTR bar owner says brief closure is break from some customers' bad acts
The Hub OTR bar on Main Street in Cincinnati will close in early January after calling out rude behavior from some of the Over-the-Rhine businesses' pre-holiday customers as the reason.
"We're closed January 2-7 because I've experienced the worst behavior from patrons I've ever had and it's not even the end of the holidays," said owner Lindsey Swadner in a Tweet on Christmas Eve.
"If you think this post is about you maybe you should be nicer to service industry workers," she said in the Tweet. "Thank you everyone for your support," Swadner continued in a Tweet. "I'm just exhausted, like so many small business owners/industry workers."
Tucson Electric Power customers will see rates rise in the new year | Business News | tucson.com
Apprentice journeymen with Tucson Electric Power work on the new 46 Kv at the North Loop Substation located at 10560 N. Casa Grande Highway on Feb. 13, 2020.
Customers of Tucson Electric Power Co. will see their monthly home bills rise by an average of just over $5 per month, or about 6%, while business customers will see a decrease starting with the new year, after state regulators approved new rates for the utility late Tuesday.
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