Often, the issues I find (when I arrive onsite) come down to the five flaws below that are particularly irksome in the eyes of customers. Recognizing and remedying these five flaws is one of the most effective ways to restore and sustain your customer relationship.
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1. Getting rid of personal touches that your customers still value (but that you've phased out in the interest of efficiency).
Quite a lot has been going on:
Customers Bank wins global award for COVID response | Business Weekly | readingeagle.com
T-Mobile warns Sprint customers of upcoming legacy cellular network shutdown
T-Mobile and Sprint officially became one company this year, but Sprint's former network still exists as a separate entity. T-Mobile customers gained the ability to roam on Sprint's cell towers back in September (with the correct devices, anyway), and if recent news is correct, the legacy network might only stick around for another year.
T-Mobile has allegedly started sending out notices to its business customers, which states the company will fully shut down Sprint's CDMA network "on or around January 1, 2022." Devices that support Sprint's LTE connectivity will continue to work after that date, but CDMA-only phones won't be able to connect. T-Mobile will no longer activate CDMA-only devices after January 1, 2021, so if you're feeling nostalgic and want to put your SIM in an old phone, you only have a few days to switch over.
Interview with Chase's head of digital on customers' banking habits - Business Insider
Insider Intelligence spoke with Allison Beer, head of digital at Chase, about the study's findings, how the bank accommodated a higher volume of digital users this year, and what to expect in 2021.
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Insider Intelligence (II): Your study shows that 54% of consumers are using digital banking tools more this year than they did last year, due to the pandemic. Are you seeing this uptick across the board?
Allison Beer (AB): Yes, customers across all age groups have been banking digitally more frequently because of COVID-19. Since the start of the pandemic, half of our new digitally active customers are over 50 years old.
Many things are taking place:
Customers shop for hope, handmade goods at local nonprofit to better women around the globe
BATON ROUGE - Amid a time when the feeling of hope is needed most, one local nonprofit is using handmade goods to better women around the world.
Spreading hope in the form of fun trinkets and opportunities, The Hope Shop sits along Government Street in Baton Rouge. The shop sits in the shade of a satsuma tree, but the white building with bright orange doors is not one to miss.
Rebecca Gardner is the founder of the Hope Shop by Hands Producing Hope. She says she established the shop to bring a sense of serenity.
AT&T waiving data overage fees for customers in areas affected by outage caused by Nashville
Both prepaid and regular AT&T wireless customers across more than 1,100 ZIP codes will have data overages waived.
As part of relief efforts announced by the company Sunday night, overages will be waived from Dec. 27 through Dec. 31 across parts of seven states: Alabama, Georgia, Kentucky, Illinois, Indiana, Missouri, and Tennessee.
AT&T says customers may still receive data overage alerts, but bills will reflect the credits and/or waived overage charges.
Specialty clothier Ash & Erie shifts to casual wear, broader customer base
Detroit-based online retailer Ash & Erie has had great success since its start in 2015 and the clothier is determined to not let the pandemic slow its momentum.
The company, which specializes in clothes for men 5 feet 8 inches and shorter, primarily has focused on clothes for professionals, but the pandemic forced Ash & Erie to re-evaluate how it does things.
Steven Mazur, who co-founded Ash & Erie with Eric Huang, said that when the coronavirus outbreak first took hold in March and people started working from home advisers told him to move quickly to ensure the business would remain viable.
Customers Bank Wins Prestigious Global Everbridge Critical Event Management Impact Award |
The judges reviewed hundreds of nominations from around the world to select the winners of 17 awards, consisting of individual and organizational categories. Customers Bank was selected as the winner of the award because the judges recognized the efforts of the Corporate Security Group and the organization's culture of preparedness that included tabletop business continuity exercises, something many companies neglect.
In the fall of 2019, the executive leadership team conducted a business continuity scenario focused on an Ebola outbreak and what would happen if the senior leadership team was impacted. This exercise empowered Customers Bank to rapidly implement a program at the onset of the novel coronavirus (COVID-19) enabling the bank and its security infrastructure to avoid any interruption in services resulting from the pandemic.
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