Friday, February 14, 2020

Coronavirus Disrupting the Global Economy, Including Ecommerce | Practical Ecommerce

The coronavirus was first detected in Wuhan, in central China, a densely populated area with many manufacturing plants. Image: Google Maps.

When the coronavirus outbreak emerged in Wuhan, Hubei Province, Chinese authorities asserted that it was localized, albeit in an area with a large population and many manufacturing plants. Then the virus spread to other areas of China.

The government extended the New Year holiday on January 25 by three days and has now imposed travel restrictions on around 60 million people. Throughout the country, officials have instructed residents to stay home and avoid public places. Frightened residents have stocked up on food, toilet paper, and disinfectant, leading to shortages.

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Publisher: Practical Ecommerce
Date: 2020-02-13T08:49:26-05:00
Author: When the coronavirus outbreak emerged in Wuhan Hubei Province Chinese authorities asserted that it was localized albeit in an area with a large population and many manufacturing plants Then the virus spread to other areas of China
Twitter: @practicalecomm
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In case you are keeping track:

Benefits can't be at cost of others: Piyush Goyal on ecommerce companies - The Economic Times
Publisher: The Economic Times
Date: 2020-02-14T07:05:00.000Z
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Co-op uses headless commerce to expand same-day ecommerce delivery service to 650 branches this

The Co-op plans to expand the same-day delivery service it offers from selected city centre stores to 650 branches by the end of this year.

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The retailer started using Digital Goodie’s connected commerce platform to offer online shopping with same-day deliveries to west London customers in March 2019 . It started with a proof of concept service that it now plans to expand at speed over the course of this year, using headless commerce to do so.

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Publisher: InternetRetailing
Twitter: @etail
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Studies ID areas of impact for ecommerce - Ecommerce - BizReport

According to data out this week from UJET's Optimizing Channels for Customer Support mobile is the new gateway for customer service satisfaction. Their research found that most consumers (72%) say texting with a customer service rep in real-time is the best CS option; 70% say in-app messaging is their preferred communication venue.

"Business leaders and executives are steadily seeing the impact that customer service and support can have on generating both short and long-term revenue and fueling business growth," said Anand Janefalkar, Founder & CEO, UJET . "This report displays the importance of bringing together multiple support channels and modalities in order to meet the needs of different customer experiences and journeys."

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In case you are keeping track:

Referral Marketing Platform Talkable Reports on eCommerce Trends of 2020

Talkable defines personalization and privacy as primary trends that influence the current situation on the US eCommerce market

The list includes the most prevalent ideas defined by leading industry marketers, analytics, and demonstrated by statistics from Statista and the US Department of Commerce.

Stacey Ukhova, Head of Campaign Management at Talkable, says, “I think ‘conscious acquisition’ is a great trend. This means acquiring new customers via smaller channels, like mid- and micro-influencers, referral marketing, and brand Instagram accounts. Since the message about the brand is sent by real people you may know, it is more appealing than a generic Facebook ad, just like the dozens you already see every day.”

Publisher: MarTechSeries
Date: 2020-02-12T22:05:52 05:30
Twitter: @MarTechSeries
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E-commerce companies offer temporary jobs to thousands amid coronavirus outbreak | South China
Publisher: South China Morning Post
Date: 2020-02-11T06:00:17 08:00
Author: Sarah Dai Celia Chen
Twitter: @SCMPNews
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RSA® Adaptive Authentication for eCommerce Improves Fraud Protection and User Experience |

"Our goal with RSA Adaptive Authentication for eCommerce is threefold: reduce fraud and grow CNP transaction approval rates, reduce operational costs for our customers and deliver the most seamless user experience possible," says Daniel Cohen, Head of Anti-Fraud Products and Strategy, RSA.

As organizations continue down the path of digital transformation, they not only see the benefits of expanded use of technology, but also encounter unintended consequences of the evolution that extends deep into business operations.

Date: 2020-02-12
Twitter: @businesswire
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PadSquad launches shoppable eCommerce advertising experience for mobile -

PadSquad, in partnership with Shoppable, announces the launch of Shop by PadSquad. The new platform is a solution with the first universal checkout technology for eCommerce advertising on the mobile web. Shop by PadSquad offers an end-to-end shopping experience that streamlines the path to purchase.

Analyst research suggests 91% of smartphone users made (or planned to make) a purchase after seeing relevant ads. Ecommerce advertising now enables consumers to buy it directly from the ad. Shop by PadSquad is an ad universal checkout solution for mobile web. The platform also provides brands with valuable insights into consumer buying behaviours.

Publisher: Enterprise Times
Date: 2020-02-14T07:14:32 00:00
Twitter: @enterprise_time
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