Thursday, February 13, 2020

NZ Commerce Commission warns Vodafone for misleading customers | ZDNet

New Zealand's Commerce Commission has issued Vodafone New Zealand with a warning for misleading customers about account credits and a loyalty discount promotion.

The commission said this offer created an impression that customers who re-signed would receive a discount off the price they were currently paying. However, the discount was taken off Vodafone's standard pricing plans.

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Publisher: ZDNet
Author: Aimee Chanthadavong
Twitter: @ZDNet
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Ciscos customers are still on pause amid coronavirus scare and layoffs - MarketWatch

After confirming a slowdown in tech spending last quarter , Cisco Systems Inc. did not have better news for investors on Wednesday, with executives confirming that the spending "pause" has continued.

Cisco CSCO +1.63% reported earnings that were slightly ahead of estimates , but overall revenue was down 4% from a year ago and the company provided a lackluster forecast of no growth for the third quarter along with plans for layoffs. Those results and Chief Executive Chuck Robbins's downcast color on the spending environment sent Cisco's shares down 4.7% in after-hours trading.

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Rental cars can be remotely started, tracked, and more after customers return them | Ars Technica

In October, Ars chronicled the story of a man who was able to remotely start, stop, lock, unlock, and track a Ford explorer he rented and returned five months earlier. Now, something almost identical has happened again to the same Enterprise Rent-A-Car customer. Four days after returning a Ford Mustang, the FordPass app installed on the phone of Masamba Sinclair continues to give him control of the car.

Further Reading Five months after returning rental car, man still has remote control

Like the last time, Sinclair could track the car's location at any given time. He could start and stop the engine and lock and unlock its doors. Enterprise only removed Sinclair's access to the car on Wednesday, more than three hours after I informed the rental agency of the error.

Publisher: Ars Technica
Author:
Twitter: @arstechnica
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Five Ways To Keep Your Customer Service Experience From Falling Behind Today's Customer

Indisputably (although many continue to dispute it), customer service and the customer experience have been improving steadily year after year, by any objective measure. Including in such areas as:

• Speed • Efficiency • Transparency (including in accuracy of customer- and agent-facing inventory reports) • Ease of returns • Number of channels supported for incoming customer communication • Number of languages supported • Hours that support is available • Even the training level of service professionals seems to be improving apace, as a general rule.

Publisher: Forbes
Date: 2020-02-12
Author: Micah Solomon
Twitter: @forbes
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10 Startups Leading The Way In Customer Experience

Customer experience is critical for all companies, not just large, established organizations. While many large companies find it difficult to put customers first, a growing number of startups are prioritizing customer experience from the beginning with great results. Here are 10 startups leading the way in customer experience and the lessons they can teach companies of any size.

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No matter if they are well established or just starting out, these 10 startups show the power of making customer experience an integral part of a company from the beginning. With customer centricity a hallmark of a company's culture and mindset, it's easier to create a path to customer success.

Publisher: Forbes
Date: 2020-02-10
Author: Blake Morgan
Twitter: @forbes
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T-Mobile-Sprint Deal, Affecting 100 Million Customers, Approved by Judge - The New York Times

A bigger-is-better mentality has swept the tech and media industries over the past 18 months, as companies have spent $200 billion on a series of megamergers that have reshaped the American business landscape.

The Trump administration has mostly been a cheerleader for the corporate supersizing. And on Tuesday a federal judge ruled in favor of T-Mobile's planned takeover of Sprint.

The long-in-the-works merger would combine the nation's third- and fourth-largest wireless carriers, creating a telecommunications giant to take on AT&T and Verizon. The new company, to be called T-Mobile, would have about 100 million customers.

Date: 2020-02-11T13:46:12.000Z
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Outage outrage: Why customers are frustrated with Spectrum’s credit policy – The
Publisher: The Buffalo News
Date: 2020-02-12T15:01:19-05:00
Author: https www facebook com DiscountDiva
Twitter: @TheBuffaloNews
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Customers want more text-based customer support options from brands - MarTech Today

The use of fingerprint or facial recognition technology to identify and authorize an account also ranked low on the list of desired features, with 43% saying the tech-enabled services would improve customer support.

Human touch outweighs technology. “Helpfulness of agent” ranked at the top of the list of factors most likely to positively influence consumers’ customer support experiences. Speed of initial contact from the brand ranked as the second most influential factor.

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Publisher: MarTech Today
Date: 2020-02-12
Author: https www facebook com amygesenhues
Twitter: @martech_today
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