The year-end shopping season begins amid a "new normal" brought on by the pandemic. With social distancing measures and an uncertain outlook for the near future, Mexican micro and small businesses are determined to face the coming months with resilience.
Recent data on the pandemic tells us that e-commerce, which has been growing in recent years, will continue to expand. According to the Mexican Online Sales Association (AMVO) , nine out of ten buyers are considering making some of their year-end purchases online, while 41% of those surveyed have stated that they will make all their purchases strictly in digital channels .
While you're here, how about this:
Local nursery sees increase in new customers working on at-home projects | KRCR
Slingshot And Aptive's Partnership Improves Retention And Reaches 500K Customer Interactions
Edmund Mackey , Chief Marketing & Strategy Officer for Aptive and previously Head of Digital Strategy and Marketing for ServiceMaster, has witnessed the growth first-hand. "Slingshot got us up and running in under a month, and the results literally blew us away. While it started small, we've added customer calls, retention, sales and AR, which all improved year-over-year. It was one of the best business decisions we made in 2019."
Today, Slingshot covers as many as 75,000 monthly customer interactions and phone calls for Aptive and sold over $7.5M worth of annual revenue. Taylor Olson , CEO of Slingshot, states, "Our mission of never missing a lead has been extended to serving every customer need with Aptive, just on a much larger scale. It's been an incredible partnership from the beginning working together on such explosive year-over-year growth."
Staying Connected With Employees and Customers at KVC Health | Gallup
Renny Arensberg, Executive Vice President of the nonprofit Kansas-based KVC Health Systems, was our guest on a recent Called to Coach. Renny shared her vision for moving her organization's performance forward, including:
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Jim Collison 1:08
Let's, let's spend some time -- we've got a great guest today. I'm excited for this one. Let's jump right in.
Lindsey Spehn 5:47
Thank you. Wow, just incredible, incredible work! That's, that's amazing. So tell us a bit more about your role. I know I read your formal bio, but could you please tell us in your own words, what do you get paid to do, Renny?
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European Survey Shows Quality Customer Reference Data Critical to Digital Engagement
77% have data initiatives underway to gain a complete view of customers and support digital transformation efforts
Nearly all (91%) respondents say customer reference data is a global strategic asset. Given the importance of customer data, more than three-quarters have a data quality initiative underway or planned, signaling an industrywide move to improve their data.
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Human Customer Support in the Digital Age: The Challenge to Adapt | ABA Banking Journal
And while customer experience and customer engagement are terms bankers hear a lot about these days, whatever it is that banks now call answering questions when customers need human interaction is changing rapidly.
Banks are asking: Should banks engage their own in-house IT employees to deliver technical expertise directly to customers? How do call centers answer customer concerns about both traditional banking and digital concerns? Can these two sides of the business work together?
Robot waiters serve coffee to customers and keep employees safe
Black Canyon Coffee, a cafe in Bangkok, Thailand is protecting its workers, one robot at a time.
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At Black Canyon, customers order meals at the counter, then dine at a table. Staff members load orders onto one of PuduBot's multiple shelves and the robot transports it to the correct table. The PuduBot even has sensors so that it doesn't crash into humans or objects.
If you enjoyed this article, you might also like to read about this pet robot that behaves like a real animal.
Customer helps stop robbery attempt at Brown County convenience store
The Brown County Sheriff's Office is commending a man who grabbed a suspect as he was threatening to use a gun to rob a convenience store in Winchester.
The robbery took place around 6 a.m. when the suspect, Bryan Simpson, 62, tried to rob a First Stop Convenient Mart.
Happening on Twitter
NO- this was NOT a veiled attack on anyone specific. It's just time to take a breath & not get triggered chasing ev… https://t.co/xMhyaLR3Qq SRuhle (from New York City) Mon Nov 09 13:06:06 +0000 2020
People say "ideas or a dime a dozen, execution is everything." Wrong! A) it might take 10,000 ideas to find one wor… https://t.co/iBEAUJ3f2m jaltucher (from NYC) Mon Nov 09 17:48:26 +0000 2020
"...with the expectation that their views will be examined" is a fascinating way to say "we comb through people's l… https://t.co/HdeSgufYSS NebraskaMegan (from Omaha, NE) Mon Nov 09 01:22:43 +0000 2020
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