Your customers drive your business, which is why it's so important to note how they interact with your brand. Don't just reach out to them when you want their business; find ways to continuously show them you care.
Jessica Alba, founder and CEO of The Honest Company , believes brands can learn a lot by staying connected and listening to their customers.
"I think it's important for brands, especially brands [that] are really consumer-centric, to stay connected," Alba shared at the American Express OPEN Success Makers Summit for Business Platinum Card Members. "Customers tell you so much from their behavior and how they shop with you."
Many things are taking place:
SoCalGas Announces Additional Donation to the Gas Assistance Fund to Help Customers in Need -
"Natural gas is one of the most affordable utility bills, but in a year unlike any other, we recognize that many of our customers need an extra hand," said Gillian Wright, senior vice president and chief customer officer for SoCalGas. "With COVID-19 cases increasing once again, our customers are spending more time at home, but they can rest assured that the natural gas service they use to cook meals and stay warm will be reliable.
"We'll all be safer at home through this dangerous pandemic winter, but for our region's most vulnerable families, keeping warm can be a strain on a tight budget," said Elise Buik, President and CEO of United Way of Greater Los Angeles. "We are proud to partner with SoCalGas to help our neighbors with utility bills and give them one less financial burden this holiday season."
CPS Energy warns of scammers cloning its number, offering reimbursement to customers
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SAN ANTONIO – We could all use some extra money this time of year, but if someone claiming to be from CPS Energy calls you and says you're due a refund, hang up. It's a scam.
CPS Energy is warning its customers that scammers are calling customers with a spoofed or cloned number that looks to be the CPS Energy customer service number of 210-353-2222. The caller tells customers that they've been overcharged and are due a refund and a discount in the future. The scammers then ask the customer to provide a credit card number and social security number so they can be credited some money.
Is Amazon Coming For Your Customers?
This is the first of two articles on the rise of Amazon and the impact of its dominance on the equipment manufacturing industry and the markets it serves.
The equipment manufacturing industry needs to know that the old rules of our customer engagement have changed.
The world of ecommerce, Amazon, Google, and retail have seemed distant and “next year’s” initiative — until 2020 hit. This year we have seen fear grip the country, dramatic cuts to the economy, and the vertical rocket of tech companies’ share value. Amazon is one the biggest winners with market cap over $ 1 trillion .
Many things are taking place:
Online travel firm BookIt refunds $550,000 to some customers
An online travel agency accused of leaving travelers stranded on vacations at the beginning of the pandemic has agreed to pay back more than $550,000 in a civil settlement in Massachusetts.
Commonwealth Attorney General Maura Healey announced Florida-based BookIt.com and its CEO Arthur Paul Finlaw will reimburse 539 Massachusetts consumers for canceled trips.
"Unfortunately, we've seen travel companies take advantage of the COVID-19 crisis by cheating consumers and pocketing payments for canceled trips," Healey said in Wednesday's announcement of the settlement over alleged unfair and deceptive acts.
Michigan diner violates state order, re-opens to dine-in customers | wzzm13.com
QUINCY, Mich. — Last month, Jimmy's Roadhouse in Newaygo decided to stay open for dine-in customers in defiance of the Michigan Government shut down.
Now a restaurant owner in Quincy, Michigan has decided to do the same thing, citing the health of his wife depends on it.
The restaurant opened for dine-in customers on Tuesday, Dec. 8, in violation of the partial shutdown ordered by the Michigan Department of Health and Human Services that halts dine-in service through Dec. 20.
ICC Approves ComEd’s Third Consecutive Rate Decrease for Customers | Business Wire
The new delivery rate will lower residential customer bills by about $1 per month. This will result in an average monthly bill of close to $82, which is lower than customer bills in 2008. Energy supply charges account for almost half of the monthly residential bill, and ComEd does not mark up or profit on these costs.
"Families and businesses need to be able to count on reliable energy at this uncertain time, and they need to have confidence that we're doing everything we can to keep our costs low and bills manageable," said Joe Dominguez, CEO of ComEd. "I'm proud that we're able to provide a third rate decrease in a row during this public health crisis.
Local retailers struggle to bring in customers as Christmas approaches | The Valley Breeze
NORTH SMITHFIELD – December is usually the busy season at Lulu's Krazy Daisy Fashion Consignment in North Smithfield, where owner Laurie Villiard said she often gets customers looking for outfits for their holiday get-togethers. But with no get-togethers, and fewer people shopping for gifts in person, business at the St. Paul Street store has been "dismal" this year.
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Like other small business owners, Villiard said she's felt the economic pain of COVID-19. With more shoppers turning to large retailers or online options to minimize their trips outside the home amid a surge in cases, many small retailers feel they've been left out in the cold during a time of year that's supposed to be good for business.
Happening on Twitter
Taking the stage: #Cast.app–solving big data's BIG problem! Cofounders Dickey Singh & Daljeet Virdi are changing th… https://t.co/VjO8ZesjU6 LIFT_Labs Thu Dec 03 18:21:46 +0000 2020
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