10 Tips for Reaching Customers with Relevant Trends in 2021 - Small Business Trends
Amazon tests letting sellers email customers directly about new products and sales - The Verge
But the new tool should be a useful one for brands that rely on Amazon's store as a way to reach their customers by giving them a new way to loop in their most enthusiastic buyers of new products or deals. Customers who are wary of getting bombarded with thirsty brand deals, though, might want to take a look at which companies they're currently following on Amazon.
Yampa Valley Electric Association to implement power cost adjustment for all customers |
Yampa Valley Electric Association customers will see a new line item on their bill starting in May.
Due to extreme weather events in the southwest portion of the United States in February, Xcel Energy has notified YVEA that it will assess a Xcel Power Cost Adjustment due to fuel costs from February's severe winter storms.
Texas and the Southwest experienced an extreme weather event that led to an increased demand in natural gas, caused by a lack of supply when it comes to natural gas. Pipes and natural gas headends were not properly winterized, meaning they froze and not enough natural gas was available for homes or power plants. As natural gas is a commodity, the increase in demand and lack of supply drove prices to historic levels.
AI that stops you getting mad at your customers? Are you crazy? | ZDNet
Clearly, I hear you sniff, this must be a company that's elevating management skills to an exalted art form.
Here's a sentence from the company's website: " Cogito detects more than 200 voice signals in real time that reveal how customers really feel."
Your customer service agents, you see, just don't realize that when a customer screams, "Why have I been kept waiting for 45 bloody minutes to talk to you?!," that customer is angry.
Champion Energy customers facing billing glitch
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Champion Energy said thousands of customers were impacted by a payment problem connected to a software issue.
A few days after paying $152.20 towards his electric bill, he said Champion Energy deducted the payment from his checking account not once but twice this week.
"I am not a rich man," Martinez said. "I don't have hundreds and hundreds and thousands of dollars in my account so if I pay my electric bill, I only expect it to be charged once."
PNC to help customers avoid overdraft fees that have ballooned to $17 billion a year | Northwest
PNC Bank is looking to cut down on the overdraft fees that have ballooned to $17 billion nationwide.
The Pittsburgh-based bank, which has several branches in Northwest Indiana, is launching a "Low Cash Mode" virtual wallet that reduced overdraft fees by 60% in a recent pilot program.
Low Cash Mode is intended to address one of the most common sources of customer dissatisfaction regardless of income level. PNC said it is empowering customers to manage their accounts during times when they are short on cash or accidentally mistimed payments.
Utility customers to see lower bills this month – Red Bluff Daily News
Pacific Gas and Electric Co. residential customer bills will be lower this month thanks to the California Climate Credit.
The credit, created by the California Public Utilities Commission, is part of the state's efforts to fight climate change. The credit will lower bills by $41.82 for PG&E residential customers receiving both natural gas and electric service this month. For natural gas-only residential customers the credit will be $24.62, and for electric-only residential customers, the credit will be $17.20.
How Customers Purchase Term Assurance: How Consumer Preferences Have Changed in the Last 12
Speaking to an independent financial advisor or broker was the most common pre-purchase activity in 2020 among mortgage-related term assurance customers.
Purchasing directly from an insurer was the most common channel used by non-mortgage-related term assurance customers, despite a decrease in its share of distribution in 2020.
How is the size of the term assurance market split between mortgage-related and non-mortgage-related policies, and how do they differ in terms of distribution?
PG&E customers could see lower bills this month thanks to California Climate Credit | KGET 17
SAN FRANCISCO, Calif. (KGET) — The Pacific Gas & Electric Company says California residents could see lower energy bills this month, thanks to the California Climate Credit.
PG&E said the credit, created by the California Public Utilities Commission, will lower bills by $41.82 for residential customers receiving both natural gas and electric service this month. For natural gas-only residential customers, PG&E said the credit will be $24.62, and for electric-only residential customers, the credit will be $17.20.
Happening on Twitter
State epidemiologist Dr. Angela Dunn — who became the voice for science-based strategies to contain the coronavirus… https://t.co/C1gi4mRk2e sltrib (from Salt Lake City, Utah) Tue Apr 20 18:16:05 +0000 2021
Drowning reported near marina off Lake Lanier in Hall County, authorities say https://t.co/jIAtfo249o wsbtv (from Atlanta, GA) Mon Apr 19 00:40:10 +0000 2021
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