JONESBORO, Ark. (KAIT) - An area utility company is asking its customers to be careful after reports of people trying to get sensitive information through phone calls and phishing.
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"We've received notice of individuals using the empower name in an attempt to scam our customers into releasing sensitive information. The scammers are calling our customers (targeting the elderly) & demanding payment within 20 minutes with the threat of being disconnected if no payment is received.," the post noted. "If you receive a suspicious call, please call us at 870-336-0999. We can verify who we are & if we called you."
And here's another article:
Why Customer Experience Should Be a Priority Now - Modern Distribution Management
We've come through a year where businesses turned inward – more than at any time in our careers – to survive, adapt, reshape and rebound. The most important work may be now. With customers.
Zoom fatigue, WFH, online marketplaces, digital/business model transformation – welcome to 2021 and this century's version of the Twilight Zone. This is the dimension of imagination, as the original show said in its intro. Imagination and execution are going to define how market share shifts over the next 12-24 months, but these next six months will be the most critical to tee up success.
Muscle Memory And Customer Service
Anyone who plays an instrument or a sport understands how much they owe to muscle memory. It's how you remember a piano sonata, a racquet grip, or where the out-of-bounds lines are so you can sink the most devastating serve in your repertoire.
There's something similar at work when you're a longstanding customer service employee, one of those great people who serve the public day in and day out–whether face to face, handset to handset, or terminal to terminal.
4,500 Customers Still Without Power Due to Harsh Winds in the Bay Area – NBC Bay Area
PG&E is working to resolve remaining electrical service disruptions resulting from the fierce overnight winds Monday and Tuesday, with some 4,500 customers without power as of 7 p.m. Wednesday. The figure is down from almost 5,000 at 5 p.m.
The largest remaining outages are in the South Bay with 2,059 customers, San Francisco with 1,481, and the Peninsula with 888.
In case you are keeping track:
U.S. Bank accelerates branch closings as more customers go digital | American Banker
U.S. Bancorp has shuttered about 400 branches in the last three months as temporary closures made during the pandemic are becoming permanent, Chief Financial Officer Terry Dolan said Wednesday.
Minneapolis-based U.S. Bank had more 3,000 branches in mid-2019 but by September 2020 that figure was down to 2,700. It had just over 2,400 by the end of the year, according to U.S. Bank's financial filings, and has continued eliminating branches in January. The bank has said it expects to see up to $150 million in savings from the cuts.
Game and Fish to launch new login portal for customers – Sheridan Media
"We're excited to launch the login portal because it’s a feature the public wanted and it improves the security of customer licensing information," said Jason Edwards, Game and Fish IT application development supervisor. "And we think that customers will find the process very simple and intuitive — much like other websites with user accounts."
The user account feature comes with some big advantages, too. The account will serve as a dashboard for information specific to the customer. For now, people can easily switch between applying or buying licenses and checking preference points without having to login multiple times. But, the future holds a lot more.
Versant Power officials say payment plans are available for customers
BANGOR, Maine (WABI) - Versant Power officials want customers to know they are there to help them with their bills.
They say they understand what people are facing as a result of the pandemic with some residential and commercial customers dealing with difficult situations.
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Versant Power spokesperson, Judy Long, said, "We want to work with you. We want to try and find a plan that works for you to pay your bill. What we don't want to see from customers is that they wait a long time and let bills build up and then face a debt that's insurmountable."
Apple Ending 'Joint Venture' Program for Business Customers Next Month - MacRumors
Joint Venture essentially provided outsourced IT for small and medium-sized businesses that needed greater support and service than standard Genius Bar appointments and AppleCare telephone support. Fortunately, businesses can still receive priority technical support by purchasing AppleCare Help Desk Support , which provides two designated contacts with unlimited support incidents for Apple hardware and software for $499 per year.
Apple says existing Joint Venture customers will receive a prorated refund for any remaining portion of their membership.
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