Friday, January 29, 2021

This Is How The Pandemic Improved Customer Service

It's hard to see a silver lining in the COVID-19 pandemic. But look closely. Companies have taken quiet but dramatic steps to improve customer service — and the results are impressive.

But it was the company's compassion that won customers over. After the pandemic began, it waived data overages for six months to allow customers to adjust their internet packages based on the households' new usage patterns. 

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Publisher: Forbes
Date: 2021-01-28
Author: Christopher Elliott
Twitter: @forbes
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Were you following this:

What If You Only Had One Customer?

Focusing on one customer will force you to immerse yourself in what matters most to that customer segment. Photo: George Rudy/Shutterstock.com. 


Consider that customer that makes your heart sing.  Perhaps it was your first River cruise client, or the client who remembered that you love to bake, and took time to bring you vanilla from Mexico. Maybe you have a client who connects you with other clients.

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First, why does it matter?
Pondering the question, “ If I Only Had One Customer?” provides you with a focus for your travel business. That customer becomes the epi-center of everything you do. There are thousands of decisions you are faced with every day as an advisor. Focusing on a single ideal customer, and how you serve them, allows you to do a few things brilliantly well, rather than a thousand things, half done.

Twitter: @TravelMarketReport
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N26 celebrates 7 million customers globally

The company grew its overall customer base by an additional two million since January 2020 , reinforcing its position as one of the fastest-growing digital banking platforms in Europe and the U.S.

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Over 2020, N26 focused on improving and scaling its digital banking offerings to keep pace with its customers' changing needs. With more consumers turning to digital solutions amid the pandemic, N26 continued to see strong growth as people looked for new ways to bank safely from home without ever visiting a branch.

Date: 9D28F7743C790DD88F2D9C7375EF7ED5
Author: N26
Twitter: @PRNewswire
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More Entergy customers complain about high bills following meter switch

WALKER - Ever since Willie Mae Hall was laid off from her job in July, her routine at home has been the same. 

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Thursday morning, Hall met 2 On Your Side's Brittany Weiss in Baton Rouge for an interview. It was about 50 degrees outside and Hall was wearing jeans and a t-shirt. Hall says she often feels warm and doesn't use her heat much.

Last month, Hall says her Entergy meter was switched out for a smart meter. Entergy has been gradually switching the meters to a new advanced one since 2018.

Publisher: WBRZ
Date: 2021-01-29
Author: Brittany Weiss
Twitter: @wbrz
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And here's another article:

2 Alameda County customers sue Subway, claiming the tuna sandwich is 'anything but tuna'

The Subway fast-food chain describes its tuna sandwiches as made with “flaked tuna blended with creamy mayo.” But two Alameda County residents have sued the Connecticut-based company, claiming the filling is “anything but tuna.”

Subway officials issued an immediate response Thursday, blasting the accusations as “reckless and improper.”

Plaintiffs Karen Dhanowa and Nilima Amin, whose complaint was filed Jan. 21 in U.S. District Court for the Northern District of California, are claiming fraud and false advertising. By selling sandwiches that are “bereft of tuna,” Subway has been trying to “capitalize on the premium price consumers are willing to pay for tuna,” the lawsuit says.

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Publisher: The Mercury News
Date: 2021-01-28T22:29:18 00:00
Twitter: @mercnews
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Customer Research: Overlooked & Underutilized Ways to Understand Customers - Business 2

Most organizations have a Voice of the Customer (or VoC) program; maybe that's the first thing you think of. Voice of the Customer programs help organizations keep a finger on the pulse of how they're meeting customer needs , with VoC data revealing how customers feel about the brand, their experience, and specific interactions and touchpoints at scale.

Maybe you think of market research, which can tell you about who your prospects and customers are , and the basics of what they care about within your industry or market.

Publisher: Business 2 Community
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Nearly 4,000 Charlottesville Gas customers received inflated gas bill -

CHARLOTTESVILLE, VA - Approximately 4,000 Charlottesville Gas customers received an inflated gas bill, according to a news release .

The Charlottesville Utility Billing Office corrected the bills. There will be new bills and a letter of explanation sent via mail by Friday.

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Corrected amounts are currently available over the phone and online. For customers who have already paid their inflated bills, they will be issued a credit on their account or can request the difference be returned to them via check. Customers enrolled in the Easy Pay Plan with a recurring online payment have not been charged the inflated amount and their transactions will occur with only the corrected amounts.

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Royal Oaks thanks loyal customers for keeping restaurant afloat during pandemic

For some mom and pop bars, it’s too late — the weight of the pandemic was so heavy that they’ve closed altogether, but not Royal Oaks. The Youngstown bar isn’t big or fancy, but it has been open for 87 years.

Two brothers own it now, they have for 19 years. They say the pandemic has been rough, but a few things keep them running.

“To be quite honest, my brother and myself both have day jobs and what really helped keep us afloat was the stimulus packages. What was nice was that money that they gave to everyday Joe, they spent locally,” said co-owner John Kennedy.

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Publisher: WKBN.com
Date: 2021-01-29T03:05:55 00:00
Author: Alexis Walters
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