This story was compiled by an NCPA staff reporter from submitted news. To see a list of our editorial staff please visit our staff directory.
Quite a lot has been going on:
How to Win Back Lost Customers With Content | MarketingProfs
An above-average churn rate, though, is an indicator that your business has problems. An upward churn or attrition rate can cripple a business and cause revenue to dwindle.
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This article contains a step-by-step strategy that you can use to win back lost customers through targeted content, whatever your industry.
If you want to acquire a new customer, you must first identify people who fit your ideal customer demographic, then run a marketing campaign to convince that person to try your service or purchase your product. All that costs time and money.
OMU disconnecting 96 customers a week | News | messenger-inquirer.com
Some AmeriGas customers in the Valley fight to stay warm this winter
AUGUSTA COUNTY, Va. (WHSV) — Some AmeriGas customers across the Valley have been fighting to stay warm this winter after running out of gas.
"I bought an electric blanket to keep my dogs warm. I lost a parrot, and I told them I couldn't take it anymore. Why were they doing this to me?" Holly DiLorenzo said.
"I contacted them, and I advised them due to my negligence that I ran out of propane. I was extremely apologetic, and that I understood it was a bad time for the holidays," DiLorenzo said.
Were you following this:
2021: The Year of the Customer
When we market to consumers with products they don’t need, already have and aren’t asking for, we miss and become irrelevant. All marketers know this. So, why have so many in the industry hung onto antiquated methods that prioritize a shotgun approach rather than a curated, targeted rifle approach? The simple answer is data, or lack thereof.
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No brand is perfect, and that’s OK. Constant iteration is key to staying relevant in your markets. You should be running regular temperature checks with your CX to ensure it’s easy to use and evolving with the needs of your customers. It’s time to get obsessed with the satisfaction of your customers and use their feedback to guide the evolution of your brand and your offerings.
Premium Bonds operator NS&I 'must work hard to win back customers' - BBC News
.css-14iz86j-BoldText{font-weight:bold;} Premium Bonds operator NS&I will need to "work hard to win back customers" after shoddy service in recent months, MPs have said.
The savings account operator was accused of causing anxiety to customers who waited an average of 20 minutes for calls to be answered in October.
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Accounts with NS&I, which stands for National Savings and Investments, are guaranteed by the Treasury, and raise money for the government.
Chocolate Crawl planned to entice customers to visit businesses - St. Charles Herald Guide
The River Region Chamber of Commerce's first Chocolate Crawl will have something for everyone – the chance for local businesses to attract new customers and the chance for customers to satisfy their sweet tooth.
The Chamber is hosting the special event, which will feature chocolate stops throughout shops in the River Parishes, just in time for Valentine's Day. The event kids off Feb. 8 and ends Feb. 15.
Restaurants and retailers, facing COVID-19 fines, cajole customers into wearing masks - Orlando
At Winter Garden Pizza Company, signs showing a slice of pizza covering a person's mouth and nose help get customers to follow Orange County's mask rule.
The funny signs, which implore customers to wear a mask when approaching staff or until seated at a table, replaced postings of the county's mandate and have removed any issues with people not following the rule or complaining about it, owner Stephen Facella said.
Happening on Twitter
Google's parent company Alphabet scraps giant internet balloons idea https://t.co/njbjwERwjq BBCWorld (from London, UK) Fri Jan 22 14:25:04 +0000 2021
NextEra, the world's biggest provider of wind and solar energy, is now more valuable than oil giant Exxon—once the… https://t.co/LaSWNexIEx climate Thu Jan 21 14:28:46 +0000 2021
Diamond prices are heading higher in 2021, Russia's giant state mining company says https://t.co/Fm8rf9A8cR business (from New York and the World) Fri Jan 22 14:47:04 +0000 2021
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