Walking into a café and hearing the barista ask, "Are you having the usual?" is a simple pleasure that only loyal customers get to experience.
Today, businesses can collect large amounts of customer information that makes it easy to personalize experiences and increase customer engagement opportunities. However, businesses need to know how to use this readily available data to connect with their customers and make them feel like regulars. Even if the company only interacts with its customers online, it needs to find ways to form the emotional connections that may be easier to form in person.
While you're here, how about this:
Why Robinhood Had to Risk Infuriating Its Customers - The New York Times
Robinhood had to raise $1 billion from investors yesterday to help it cover cash demands during the week's trading frenzy, while traders and lawmakers sharply criticized the online broker for halting some trading in Reddit-touted stocks. In short: The consequences of the mania in GameStop, AMC and other stocks are becoming more concrete — and, in Robinhood's case, more serious.
The surge in trading forced Robinhood to raise cash. As waves of investors poured into the markets, Wall Street's central clearing hub, the Depository Trust and Clearing Corporation, demanded billions more in collateral from brokerages to shield it from the volatility. Robinhood, which had already drawn millions from its credit lines to meet margin requirements, turned to existing investors for additional capital so it wouldn't have to impose further limits on customer trades.
AWS Expands Private Marketplace Capabilities For Customers
Amazon Web Services customers now can create multiple Private Marketplace catalogs of approved software that their teams are allowed to procure from the broader AWS Marketplace.
The new capability comes a little more than two years after AWS enabled customers to create a single Private Marketplace per AWS account to control what their business and engineering teams could buy from AWS Marketplace, a digital catalog of more than 10,000 AWS-compatible software listings sold by 2,000-plus independent software vendors.
Comcast Implements New Internet Data Threshold for Some Customers – NBC4 Washington
Comcast has rolled out new home internet data thresholds for many of its Xfinity customers, catching some off guard. It means many families who are working and learning from home no longer have access to free unlimited data.
Those impacted now have access to 1.2 terabytes of data a month. If they use more than that, they will be charged $10 for every additional 50GB of data they use, with a maximum charge of $100.
Check out this next:
Lake County News,California - PG&E restores power to most customers impacted by winter storm;
Hobby Lobby customers upset about losing 40%-off coupon, calling it 'a huge mistake'
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State agency wants Entergy to investigate new meters as customers report surging bills
BATON ROUGE - After reports of Entergy bills doubling following a meter replacement, the Public Service Commission says it's asking Entergy to take a closer look to see if anything abnormal is happening and in need of correcting.
"Was it a shift from the analog meters to the digital and now they're reading more accurately? Is it that it's been a colder winter?" Commissioner Dr. Craig Greene said.
"We have asked Entergy to give us a report, and then we're going to scrutinize that report," Greene said. "We just want to do the math and see if there's any problems. Or does it make sense?"
Apple giving out Apple TV+ credits to paying customers as free trials extended - 9to5Mac
As we first explained on January 15th, the end date of free ‘year’ trials that accompanied the purchase of eligible Apple hardware have now been extended until July 2021.
Apple TV+ includes access to Apple’s growing library of original movies and TV shows. See everything to watch on Apple TV+ here .
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