Friday, January 15, 2021

The power of customer reviews | The Gazette

Reputation can mean everything, especially for business owners trying to attract and retain customers.

You want to be able to tell customers that your business is trustworthy and transparent — and what better way to illustrate that story than through online customer reviews.

But it’s harder than it sounds because many small businesses have a difficult time receiving positive reviews, responding to negative ones and marketing reviews to help their business grow.

Publisher: The Gazette
Date: 2021-01-15T14:53:50-05:00
Twitter: @gazettedotcom
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Quite a lot has been going on:

Blog: Devising an Effective Strategy to Retain Your E-commerce Customers (1/15/21) | Southeast

There is nothing backward about Red Stag Fulfillment – they make use of modern technology to streamline a company’s delivery services. They make things simple too – charging month to month as opposed to long-term contracts.

* * *

Yes, there are variations with different loyalty programs but generally, points earned are redeemed for other rewards. Some effective loyalty programs include the likes of cash-back offers, reward points, special deals and discounts and more.

Publisher: seMissourian.com
Date: 2021-01-15T12:25-0600
Twitter: @semissourian
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Georgia Power pushing some customers into new rates; groups concerned

For thousands of Georgia Power customers, it could get more difficult this year to predict how much they'll have to pay monthly. And their electric bills could rise.

At least that's the warning from several consumer and environmental groups that are concerned about a recently introduced default rate plan for some new customers. Under the plan, electricity rates rise at peak times and a new charge can be tacked on to bills.

Publisher: ajc
Twitter: @ajc
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Study Shows Customers Need to Be Acknowledged ASAP | 2021-01-15 | FenderBender

Jan. 15, 2021—A recent study by J.D. Power shows that greeting customers as soon as they arrive leads to higher satisfaction scores. 

According to the J.D. Power 2021 U.S. Aftermarket Service Index study, customer satisfaction begins to decline after three minutes without the customer being acknowledged. For those who had to wait three minutes or more, the study showed satisfaction rates declined as much as 219 points out of a 1,000-point scale. 

Author: ShoutEm Inc
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Were you following this:

‘Game-changer for the city of Greenville:’ Mayor, others optimistic about new

GREENVILLE, N.C. (WNCT) — One of the things that Greenville Mayor P.J. Connelly has stressed needs work in the city is having better internet access. Help may be on the way.

The City of Greenville on Thursday announced a partnership with MetroNet, a company based out of Evansville, Ind. The partnership will soon bring the company’s 100% fiber optic internet, TV and phone services to businesses and residents. It will also provide customers another option from what is currently available within the city.

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Publisher: WNCT
Date: 2021-01-15T00:59:41 00:00
Author: Jason O Boyd and Ariana Kraft
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Your customers are struggling. Here's how Qora can help - LBM Journal

The COVID-19 pandemic hit many industries hard. Builders and contractors were the ones hit hardest, but not in the way you may imagine.

Yes, supplies have been challenging to acquire through the pandemic, however, it's the labor shortage in these industries that is a cause for concern.

The Q4 2020 Commercial Construction Index (CCI), released quarterly by the U.S. Chamber of Commerce and Dodge Data & Analytics, sheds some light on this issue with several eye-opening stats:

Publisher: LBM Journal
Date: 2021-01-15T21:00:36 00:00
Twitter: @LBMJournal
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Aviso expands AI Virtual Guided Selling across global customers with new industry solutions and

"In the remote-first world, every CRO I speak with is looking to AI for unprecedented visibility and performance gains from their virtual revenue teams", said Trevor Rodrigues-Templar , president and CEO, Aviso. "And Aviso is bringing revenue acceleration to help customers fuel innovation despite a pandemic.

Aviso has been working closely with its global customer base of leaders like Dell, Honeywell, Nuance, Microsoft, GitHub, and RingCentral to develop new virtual solutions including ones that do not require companies to have an underlying CRM to drive virtual selling. Instead, Aviso connects conversational intelligence to activity intelligence, people intelligence, and CRM for its customers.

Date: 9D28F7743C790DD88F2D9C7375EF7ED5
Author: Aviso Inc
Twitter: @PRNewswire
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FedEx adds new surcharge for residential deliveries by large customers - MarketWatch

Shares of Exxon Mobil Corp. undefined dropped 2.3% in premarket trading Friday, putting them on track for their first decline in 10 sessions, after The Wall Street Journal reported the Securities and Exchange Commission has launched an investigation into allegations that an employee of the oil giant overstated the value of a key Permian Basin asset.

Tomi Kilgore is MarketWatch's deputy investing and corporate news editor and is based in New York. You can follow him on Twitter @TomiKilgore.

Publisher: MarketWatch
Date: 2021-01-15T12:31:57-05:00
Author: Tomi Kilgore
Twitter: @marketwatch
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