Reputation can mean everything, especially for business owners trying to attract and retain customers.
You want to be able to tell customers that your business is trustworthy and transparent — and what better way to illustrate that story than through online customer reviews.
But it’s harder than it sounds because many small businesses have a difficult time receiving positive reviews, responding to negative ones and marketing reviews to help their business grow.
Quite a lot has been going on:
Blog: Devising an Effective Strategy to Retain Your E-commerce Customers (1/15/21) | Southeast
There is nothing backward about Red Stag Fulfillment – they make use of modern technology to streamline a company’s delivery services. They make things simple too – charging month to month as opposed to long-term contracts.
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Yes, there are variations with different loyalty programs but generally, points earned are redeemed for other rewards. Some effective loyalty programs include the likes of cash-back offers, reward points, special deals and discounts and more.
Georgia Power pushing some customers into new rates; groups concerned
For thousands of Georgia Power customers, it could get more difficult this year to predict how much they'll have to pay monthly. And their electric bills could rise.
At least that's the warning from several consumer and environmental groups that are concerned about a recently introduced default rate plan for some new customers. Under the plan, electricity rates rise at peak times and a new charge can be tacked on to bills.
Study Shows Customers Need to Be Acknowledged ASAP | 2021-01-15 | FenderBender
Jan. 15, 2021—A recent study by J.D. Power shows that greeting customers as soon as they arrive leads to higher satisfaction scores.
According to the J.D. Power 2021 U.S. Aftermarket Service Index study, customer satisfaction begins to decline after three minutes without the customer being acknowledged. For those who had to wait three minutes or more, the study showed satisfaction rates declined as much as 219 points out of a 1,000-point scale.
Were you following this:
‘Game-changer for the city of Greenville:’ Mayor, others optimistic about new
GREENVILLE, N.C. (WNCT) — One of the things that Greenville Mayor P.J. Connelly has stressed needs work in the city is having better internet access. Help may be on the way.
The City of Greenville on Thursday announced a partnership with MetroNet, a company based out of Evansville, Ind. The partnership will soon bring the company’s 100% fiber optic internet, TV and phone services to businesses and residents. It will also provide customers another option from what is currently available within the city.
Your customers are struggling. Here's how Qora can help - LBM Journal
The COVID-19 pandemic hit many industries hard. Builders and contractors were the ones hit hardest, but not in the way you may imagine.
Yes, supplies have been challenging to acquire through the pandemic, however, it's the labor shortage in these industries that is a cause for concern.
The Q4 2020 Commercial Construction Index (CCI), released quarterly by the U.S. Chamber of Commerce and Dodge Data & Analytics, sheds some light on this issue with several eye-opening stats:
Aviso expands AI Virtual Guided Selling across global customers with new industry solutions and
"In the remote-first world, every CRO I speak with is looking to AI for unprecedented visibility and performance gains from their virtual revenue teams", said Trevor Rodrigues-Templar , president and CEO, Aviso. "And Aviso is bringing revenue acceleration to help customers fuel innovation despite a pandemic.
Aviso has been working closely with its global customer base of leaders like Dell, Honeywell, Nuance, Microsoft, GitHub, and RingCentral to develop new virtual solutions including ones that do not require companies to have an underlying CRM to drive virtual selling. Instead, Aviso connects conversational intelligence to activity intelligence, people intelligence, and CRM for its customers.
FedEx adds new surcharge for residential deliveries by large customers - MarketWatch
Shares of Exxon Mobil Corp. undefined dropped 2.3% in premarket trading Friday, putting them on track for their first decline in 10 sessions, after The Wall Street Journal reported the Securities and Exchange Commission has launched an investigation into allegations that an employee of the oil giant overstated the value of a key Permian Basin asset.
Tomi Kilgore is MarketWatch's deputy investing and corporate news editor and is based in New York. You can follow him on Twitter @TomiKilgore.
Happening on Twitter
Amazon Web Services suspends Parler. @ScottMorrisonMP Govt should use its customer power to make clear that it will… https://t.co/0Mre5a0q7G KKeneally (from New South Wales, Australia) Sun Jan 10 04:29:36 +0000 2021
it's full of stuff about snipers, power kegs, raping Biden's wife etc. There's no report button, so GG to CloudFla… https://t.co/p3PxYZx06s GossiTheDog Sat Jan 09 16:13:14 +0000 2021
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