One third of the consumers surveyed claimed they had switched brands due to poor customer service ... [+] since the beginning of COVID-19.
There was a major jump in customer inquiries, complaints and support calls. Companies adapted with digital support—some better than others. At first, customers were a bit more understanding about long wait or response times, but quickly lost patience as they realized the companies and brands weren't making an effort to adapt to their changing needs, which were based on the rapidly changing times.
Not to change the topic here:
McDonald's customers are in for a very big surprise (Can they cope?) | ZDNet
If I asked you why you go to McDonald's , you'd likely tell me that it's a mixture of a need for speed and a desperate desire for up to 1,000 calories of slightly greasy goodness.
I suspect, however, that you may not instantly mention the profoundly personal service, nor the proactive customer care.
* * *
This week, the company announced that it's rapidly expanding its use of technology to make customers feel more like individuals, rather than automatons standing in line for the next iPhone.
Santee Cooper customers say bills are abnormally high, company offers to come out and look | WCIV
Tips from SCORE: Upping your customer service performance
Be genuinely interested in other people : One of the axioms we borrow from principles of networking is to be interested in other people so the focus moves away from you to them. Authenticity is critical for customers to take you seriously. Being customer focused is one thing, but to show real interest in them creates an environment of sincerity that makes the experience more than transactional.
Effective, clear communication with customers must include positivity. This includes both verbal and nonverbal messaging; 55-60% of all communication is nonverbal. Just the way you position yourself and gesture reveal how you feel about the interaction. The more positive you are, the more the customer will feel great about the experience. If conversations move negative, then repositioning it using positive language takes your interaction to the next level.
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Michiana bar working to keep customers safe ahead of big game
ST. JOSEPH COUNTY, Ind. – The big game is finally here. As the Tampa Bay Buccaneers and the Kansas City Chiefs prepare to go head-to-head in the Super Bowl, bars and restaurants in Michiana are getting ready to welcome fans.
Jason Reynolds, an operating partner at the Galley Sports Pub in Elkhart, said they've already booked two rooms for private watch parties, and to ensure the bar isn't too crowded, they took table reservations a week in advance. Right now, they are booked and don't plan on taking any more bookings.
Bitter cold temperatures has water company urging customers to prevent frozen pipes
PITTSBURGH — Bitter cold temperatures have water company urging customers to prevent frozen pipes
Lead testing kits shipped to customers on county's water system - Salisbury Post | Salisbury
DUKEVILLE — Rowan County said Friday 120Water shipped free lead and copper testing kits to approximately 160 customers on its Northeast Water System.
The shipment comes after concerns emerged about lead found in water of four of 20 homes on the system, which branches off of Long Ferry Road. An equal number of water pitchers and filters have already been sent to customers. Barring mail delays, the testing kits should arrive at customers' homes or buildings no later than Feb. 15, the county said.
Craft brewers look for ways to build bridges to customers during pandemic | WWMT
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