Any sales manager or sales trainer will tell you of the need to focus on your top accounts in your top prospects. Salespeople have Top 10 lists, not Most Insignificant lists.
Why? Because size matters. The bigger accounts are the ones generating revenue. They are the ones most vulnerable for takeover by a rival. Therefore, the 80/20 rule applies and these top customers deserve and require a sales rep’s attention.
This may worth something:
4 Things to Consider Before Involving Customers in the Startup Process
While each school of thought is right about the value of involving the customer during this process, they generally ignore at least four other risks that can cause a startup to fail even if it has developed (or is on the verge of developing) the next big thing. Here, I highlight these risks and provide some (hopefully) useful ways to balance the costs and benefits of involving customers.
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Second, involving customers takes time, and time is money. So before embarking on a major customer involvement initiative, consider how much money you have on hand, what your burn rate is and whether you have follow-on investment on the horizon. If you are flush with cash, then go for it, but if money is tight, you may want to scale back your customer involvement efforts.
WKRG | Terminix agrees to pay $60 million for overcharging Alabama customers, claims can now be
MOBILE, Ala. (WKRG) — Terminix, the pest control company, has agreed to pay $60 million dollars for overcharging customers, and now claims can be filed online.
The $60 million dollar agreement was reached between the state and the pest company in November and people who were impacted told News 5 they hope justice is finally served.
“For me it was devastating. When you are paying $400 to your termite bond and it increases to $1,350, that’s bankruptcy to me,” says Ngai Mingo, a former Terminix customer.
Rethinking customer service: No longer the weakest link in the customer's journey | ZDNet
Reimagining business for the digital age is the number-one priority for many of today's top executives. We offer practical advice and examples of how to do it right.
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In a post-pandemic world, improving customer service can no longer be viewed as a cost center. There's just no way you can compete against other companies that are going to shift service from a transactional state to experiential engagements. I promise you this will happen.
Many things are taking place:
Ontario International Airport earns triple crown honors for dedication to customers during
ONTARIO, Calif. , Feb. 8, 2021 /PRNewswire/ -- For the second time in less than a month and third time since September, Southern California's Ontario International Airport (ONT) was recognized for dedication to its customers during the COVID-19 pandemic and continuing to deliver a high-quality customer service experience, a significant achievement given the impact of the pandemic on global air travel.
The "Voice of the Customer" honor bestowed by Airports Council International (ACI) World, the leading trade association for airports worldwide, recognizes airports which continued to "prioritize their customers and remained committed to ensuring that their voice was heard during the COVID-19 pandemic in 2020."
Show Your Customers Some Love - HAPPI
Putting the Entire Service Process in the Palm of the Customer, Xtime Invites Clients to Elevate
MISSION, Kan. , Feb. 8, 2021 /PRNewswire/ -- The service department has long been a major profit center for dealerships and 2020 was no exception. Throughout the pandemic, Xtime, the only end-to-end solution that delivers the service experience customers demand, found more ways to drive the industry forward.
"Customers expect value, convenience and trust when having their vehicles serviced and we've never been in a better position to deliver the ability to offer a world-class service experience to our clients than we are now," said Tracy Fred , vice president of operations for Cox Automotive brands VinSolutions, Xtime and Dealertrack DMS. "Our latest solutions were created not only to lift dealerships' level of service to customers, but also to raise service revenue per customer.
How to improve customer experience whilst cutting costs | BusinessMole
So, you're probably thinking you've misread the title of this article. How on earth can you actually improve customer experience and cut costs at the same time? It's clear that you can't possibly do both, right?
Not necessarily, and we are going to tell you how. Even businesses who are teetering on the edge of insolvency and have to take some tough budgetary decisions do not have to neglect customer satisfaction.
Here are our top tips for how you can achieve this, even in the current uncertain landscape of the global pandemic:
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