Many companies are embracing technology. They are finding ways to serve the customer using digital tools. Self-service tools give customers control over their experience. Investing in this type of technology can be financially beneficial to a company. It seems like a win/win for both the customer and the company, and it can be. It can also be a risk.
The risk is commoditization, becoming the same as everyone else. When that happens, there's no relationship. Technology can put up a digital wall between the customer and a human-to-human interaction. Sometimes that's good. Consider how well the airlines have incorporated online reservations and check-in into their experience. It created a better experience for their customers.
In case you are keeping track:
Customers and community shocked after 3 injured in NC restaurant shooting | myfox8.com
“I feel like I don’t really know if it’s going to be okay to come back here if it’s going to continue being that way,” customer Porsha Rice told Fox 46.
“You just have to always be vigilant to your surroundings but so much is going on in the world now,” another customer said. “You really just don’t know what to expect anymore.
MSPs, Customers Face the Brave New World of Post-Pandemic Risk
M&A plays a big role in this edition of our #topstories countdown @Synnex @Telarus dlvr.it/Rwwlfq https://t.co/U2Ujp6TqgI
. @ConvergeTSC has acquired @dashertech , bolstering existing managed services offerings and partnerships.… twitter.com/i/web/status/1…
RT @Channel_Online : Go back into a 20-year time capsule with us to see the channel as it once was. dlvr.it/RwsbVY https://t.co/KyV…
RT @RDeMarzo : UCaaS market to soar to $200B by '28. Amazing growth for @8x8 @CiscoCloud @Avaya and others. Huge partner opportunity. @Chan…
Starbucks customers can pay with bitcoin using Bakkt app | khou.com
Starbucks customers will now be able to start paying for their orders with an app that converts bitcoin, gift cards or rewards and loyalty points into U.S. dollars.
Bakkt Holdings said more than 500,000 people took part in an early access program for the Bakkt App. The company says it's a digital wallet that allows consumers to get more access and flexibility to how they use their digital assets.
Bakkt said users can reload their Starbucks card through the Starbucks app for iOS. The Bakkt app is also available in the Google Play Store.
did you hear about this:
Utility customers will try to help customers with overdue bills | News | citizensvoice.com
Mandate confusion: Tucson businesses differ on requiring customers to wear masks | Latest News |
Ever since mask-wearing became mandatory in Grant Krueger's businesses in May, the hostess stand at his restaurants became a forum for debate.
The owner of the dining plaza comprised of Union Public House, Reforma Modern Mexican and Proof Artisanal Pizza & Pasta in St. Philip's Plaza said patrons would approach his restaurants either declaring they didn't need to wear masks or worrying face coverings weren't enforced enough.
But now, Krueger is placing the decision of whether to wear a mask while entering his restaurants in his customers' hands.
Pacific Power customers with past-due balances might qualify for help | Local | yakimaherald.com
Yakima County residents who have had trouble paying their electricity bills because of the COVID-19 pandemic might qualify for help.
New funding is available through local agencies to pay past-due balances of up to $2,500 for those who qualify, according to a news release from Pacific Power.
People with a past-due balance who have received energy assistance in the past 16 months automatically qualify. Pacific Power will contact those customers directly and no further action is required.
Scam artists target Amazon customers, telling them they're due a refund
Authorities and banks are warning people about the latest phone scam that targets Amazon customers, this one by telling them they’re due a refund — one they aren’t expecting.
Merrimack County Savings Bank issued an alert telling people the perpetrator poses as an Amazon representative and, ironically, tells customers that the refund is a result of fraud involving their account, or that they were overcharged for a previous purchase.
Happening on Twitter
Digital engagement is essential - B2B customers, on average, complete 57% of their buying process online. Companies… https://t.co/IFkvqVSLWF BCG (from Global) Sat Mar 27 20:32:01 +0000 2021
Tips to plan a strong customer engagement on social media —Provide real time engagement —Collect customer feedback… https://t.co/UyZSXqFR0S janetmachuka_ (from Kenya🇰🇪, Africa) Tue Mar 30 08:29:02 +0000 2021
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