Quite a lot has been going on:
Some Banks Keep Customers' Stimulus Checks if Accounts Are Overdrawn - The New York Times
For some struggling Americans, the arrival of a deposit from the Treasury Department to help with basic expenses like rent and groceries during the coronavirus crisis was something to count on — until their financial institutions got in the way.
Frustrated customers say banks have been seizing some, or all, of their relief payments because their accounts are overdrawn, in some cases as a result of pandemic-caused hardship.
Restaurant finds unique way to thank customers: 'We're all in this together'
CHARLES CITY COUNTY, Va. -- As thousands of small businesses across Virginia struggle to stay afloat during the COVID-19 pandemic, one family-owned restaurant in Charles City has come up with a unique way to thank folks supporting their business.
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Jenkins said the location was originally built as a general store back in the early 1800s. Now he and his family proudly serve the community.
But Governor Northam's stay-at-home order forced the father of four and his team to change the way they serve customers.
PSO customers to see lower electric bills | KFOR.com
TULSA, Okla. (KFOR) – The Public Service Company of Oklahoma says customers will soon see lower electric bills due to lower costs for purchased power and the fuel used to generate electricity.
On April 8, PSO submitted a request to the Oklahoma Corporation Commission asking to reduce the monthly fuel cost recovery on customer bills.
If approved as filed, the reduced fuel costs will be reflected on customer bills beginning with the May billing cycle.
And here's another article:
Amazon wants customers to buy less as demand skyrockets
CallMiner works with customers to optimise engagement amidst COVID-19
A growing number of CallMiner customers – which include some of the world's largest brands, financial institutions, communications companies, and business process outsourcers – are actively working together to develop and share resources and best practices for managing operations and solving COVID-19-related concerns in the contact centre.
“Recognising the urgent need, CallMiner has united with our customers to collaborate, share and learn."
5 Ways to Grow Your Customer Base Organically
As we all sit at home doing our part to flatten the curve, there’s a plethora of things we could work on. Watch the entire Star Wars saga. Take up knitting. Brush up on a foreign language. This goes both ways: Consumers are looking for new ways to be engaged from home and we, as business owners, are looking for ways to get in front of our existing audiences and to build new ones.
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There’s a saying: Build on what you already have. Talk to the people who use your product and ask them what they like, what they don’t like and what could be better. Take user feedback seriously and incorporate it into our product roadmap planning. Outside your staff, your long-term users and customers are experts on your product experience. For example, my company set up a Telegram channel for our community to give real-time feedback on new development and features.
Greece Grocery Store Owner Requires Masks for All Customers
A Greece grocery store owner says he won't allow customers in who are not wearing protective face masks. Bill Dell, owner of Dell's Market, says it's a matter of safety.
New York's new rules about wearing personal protective masks prompted the move. Dell says in his small store, it's nearly impossible to keep customers and cashiers six feet apart.
"Unfortunately, what's right is uncomfortable," said Dell. "If my customers can't feel safe coming here, then I haven't done my job."
Happening on Twitter
Customer communication during COVID-19 is critical. Here are 5 tips to write an email that customers will actually… https://t.co/C4BUggqcL0 Forbes (from New York, NY) Thu Apr 16 22:13:52 +0000 2020
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