But now, imagine customers who are not only willing to share their data with a company, but eager to share more of it. What would this take? Most fundamentally, customers would need see that their data is being used for their benefit, in ways that they highly value. If that happens, they will be eager to share more about themselves to receive even more value.
It's time for many organizations to ask themselves: How is the data about customers being used to help customers?
And here's another article:
New Seasons Market requiring customers, vendors to wear face coverings | kgw.com
PORTLAND, Ore. — If you go to a New Seasons Market you will notice plenty of customers wearing face coverings.
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"I think they care about people and they're showing it," added customer David Amick. "It's a good idea."
Safety inside grocery stores has been top of mind for weeks, but perhaps it has never been more important than it is right now.
An employee at the Fred Meyer on NE Glisan came down with the virus, along with three workers at two Winco stores in Oregon.
Power outage hits nearly 7,000 customers in Portage - mlive.com
PORTAGE, MI — Nearly 7,000 Consumers Energy customers are without power in Portage, according to the power company.
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The Consumers Energy outage map shows that 6,886 out of 24,443 customers in Portage, or 28 percent of customers, are included in the outage.
Shortly after 5 p.m. Friday, the map did not provide information about the cause of the outage, and a call to Consumers Energy was not immediately returned.
Stores want shoppers to wear masks. But some customers refuse - CNN
While you're here, how about this:
Mike Gingerich column: How your website can guide the customer journey | News | timessentinel.com
When you create your website, customer experience should be your primary focus during the development process. When your website is running, you need to be able to track customer behavior. Gaining an understanding of the customer journey will help you update your website accordingly to increase your profits. Here are some of the ways your website can guide the customer journey.
Additionally, you need to conduct keyword research to rank higher on search engines. Devote yourself to finding out the most searched for keywords in your industry. Feature these keywords on your website in order to create an optimized website. This will generate more traffic to your site.
Cox Communications Uses Virtual Assistance to Support Customers during Coronavirus Crisis |
From helping customers self-install their cable modem to checking their internet and wifi connections, Cox technicians are serving customers in a new way with the launch of “On-site with Virtual Assist,” a tool to enhance customer service while better protecting customers and employees during the COVID-19 pandemic.
Piloted in California, Cox partnered with Help Lightning, a leading supplier in remote expertise technology, to bring this new service to market nationwide. Now, instead of entering a customer’s home to troubleshoot, Cox technicians can handle service requests from outside. To access On-site with Virtual Assist support, Cox customers simply request help as they normally would through the Cox website or Connect app.
With customers at home, business messages, practices get more flexible :: WRAL.com
For businesses able to continue to operate under the North Carolina stay-at-home order, the mission has changed, as has the message to customers.
Many restaurants quickly changed their business model – from dining in to takeout and delivery – in order to stay open during the pandemic. Other businesses have made similar changes to stay in touch with customers in the safest possible way.
Amid coronavirus pandemic, Stop & Shop will not turn away customers who aren't wearing masks
As more communities in Massachusetts require residents to wear a face covering while shopping at essential businesses, at least one grocery chain will not turn customers away if they're not wearing one amid the COVID-19 pandemic.
Stop & Shop is "strongly encouraging" customers to wear masks, but will not turn away patrons who enter the store without a face covering.
Happening on Twitter
The best way to generate profits is by helping customers to get more and more value from your business. Data can ma… https://t.co/rC3hjpoaat HarvardBiz (from Boston, MA) Sat Apr 25 03:00:13 +0000 2020
Data access is a privilege. Use it to help your customers in ways they will appreciate. https://t.co/CEtUu81QQL HarvardBiz (from Boston, MA) Fri Apr 24 14:49:48 +0000 2020
Friends-I have highlighted some small businesses that could use some help today on my feed. Whether your audience i… https://t.co/kTSiXziq86 caroljsroth (from Chicago & Airplanes) Sat Apr 18 23:04:02 +0000 2020
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