Sunday, April 26, 2020

What Do Our Customers Care About Now? | CustomerThink

We are experiencing the mother of all “trigger events.” No company, no community, no region is immune to the health and economic challenges created by the pandemic.

We all have a compelling mandate to change. We–our people, our own organizations, our customers, our suppliers, our communities–are being forced to adapt and change. As much as some will resist the need to change, perhaps waiting things out, hoping things will get back to “the way they were before,” change has become mandatory.

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Quite a lot has been going on:

Open for Business: Local shop connects with customers online during pandemic - 47abc

CAMBRIDGE, Md. – With the coronavirus pandemic, brick and mortar shops like The Blue Awning in Cambridge are doing all they can to keep their business going.

“We weren’t going to be selling online, but now we have and I bet that I’ve spent 3 to 5 hours getting stuff online, weighing and measuring and doing all that, so it’s done and that’s a great asset,” said Mary Ann McNamara, co-owner of The Blue Awning.

Publisher: 47abc
Date: 2020-04-26T21:49:25 00:00
Twitter: @47abc
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Order Issued To Employers, Customers To Reduce COVID-19 Exposure | News/Talk 94.9 WSJM

Governor Gretchen Whitmer has issued an order designed to require that employers take steps to reduce exposure to coronavirus among employees and customers. The governor’s office has released the following statement:

Today, Governor Gretchen Whitmer signed Executive Order 2020- 60 to establish strategies to reduce exposure to COVID-19 for both customers and employees . T he order also provide s temporary relief by suspending certain licensing requirements and regulations for food service industries .

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Publisher: News/Talk 94.9 WSJM
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Most Customers Wear Masks Inside Greater Olean Area Businesses | TAPinto

“It’s impossible to be in any store or shopping situation and not be within six feet of people, especially for cashiers,” the owner of Askey’s General Supply Company in Olean said. “So it is really important for both customers and employees to be wearing masks.”

“I can say most customers have some sort of face-covering, if not a mask then a bandana,” Ben England, manager of Staples in Olean, said. “I’ve only seen maybe half a dozen all week that haven’t.”

Publisher: TAPinto
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Quite a lot has been going on:

Local business doesn't limit customers during pandemic

PARAGOULD, Ark. (KAIT) - As many of you might have noticed, big industry leaders put limits on products and supplies while we navigate through the pandemic, but one local business says, they're ready to "meat" your need.

Managers Lindsey Ooley and Jenny Dixon oversee Fiesty B's Restaurant and Fiesty's Smokeshack in Paragould.

Once they began publicizing that their stores would meet the needs in the area, their phones began ringing.

Publisher: https://www.kait8.com
Date: 2020-04-26T22:10:19.787Z
Author: Miranda Reynolds
Twitter: @Region8News
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Businesses gearing up for return of customers Monday

This comes after Governor Tate Reeves revised the Safer-at-home executive order to allow retail stores to re-open their doors.

"As a business owner it has been one of the hardest things we have ever encountered," said Bethany Mathis, owner of Time for Toys in Flowood.

"When we had to close, I was completely devastated," said Stephanie Harley, owner of Harley Rae Boutique in Madison.

The uncertainty of the future and fear of the unknown are all common feelings you'll hear from business owners that took a direct hit from the coronavirus pandemic.

Publisher: https://www.wlbt.com
Date: 2020-04-26T02:42:36.518Z
Author: Summer Tadlock
Twitter: @WLBT
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Community Bank Stands Ready to Help Customers Withstand Pandemic | Commnity Bank |

Community Bank was founded in 1901 on the principle of "Neighbor Helping Neighbor." Now more than ever, Community Bank stands ready to help the individuals and communities they serve.

"Throughout our history, Community Bank has helped our customers safeguard their financial health during periods of crisis and market volatility," President and Chief Executive Officer, Barron P. "Pat" McCune, Jr., said. "We have endured as an institution by relying on the experience of our leadership team and the dedication of our employees."

Publisher: Observer-Reporter
Twitter: @oronline
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To deliver what customers expect, employee and company goals must align - StarTribune.com

A: However a firm defines its brand, that brand must be supported by the internal workings of the business. Services and business controls need to align to provide the customer with the value promised through branding.

Three management theories guide the alignment process. The first is goal-setting theory. This states that the mere setting of difficult-but-achievable goals is a significant motivator of performance. Goals help employees to pursue activities that support the overall objectives of the organization. Difficult goals generally lead to greater effort, persistency and focus. Tight deadlines lead to a more rapid work pace and the application of relevant skills.

Publisher: Star Tribune
Twitter: @StarTribune
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