Satisfied customers are loyal, but appreciated customers are even more so. The best way to make a customer or prospect feel appreciated is to do something that delights them. Most people tend to enjoy surprises, just so long as they benefit from them. By pleasing an existing or potential customer, you encourage them to enjoy the company's work. It's an incentive for them to come back to the business if they have any other work in the industry to get done.
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Why customers service waits are so long and how to get help faster - The Washington Post
People hoping to defer mortgage or credit card payments, collect unemployment, cancel airline flights or locate missing shopping orders are all running into unprecedented waits for customer service by phone.
The pandemic has caused a perfect storm of customer service issues, with companies and government agencies struggling to keep up while keeping their employees safe, and customers struggling to keep their cool.
Crews restore power to majority of customers in Maine - Portland Press Herald
Utility companies have restored power to most customers who lost it during storms that brought heavy snow and strong winds to Maine in the past five days, reducing the number of outages from more than 36,000 Tuesday morning to roughly 6,600 by Tuesday night.
Central Maine Power was reporting 2,084 customers without power as of 7:30 p.m., down from more than 16,000 the night before. Penobscot had most of the outages with 1,248. Southern Maine was spared from widespread outages, and CMP reported that all of its customers in Cumberland and York counties had power as of 7:30 p.m.
Bitmain to Compensate its Past Customers After Price Cut
Leading cryptocurrency mining application specific integrated circuit (ASIC) producer Bitmain announced the intention to grant a partial refund to the customers that bought its AntMiner S17+ and T17+ before the price cuts.
A post published by Bitmain on April 14 announced that customers who purchased AntMiner S17+ and T17+ machines from mid-February to the end of April will receive compensation coupons.
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Walmart launches contact-free pickup hour for most at-risk customers
The retailer just announced that it is expanding the availability of its pickup service, which will now be available beginning at 7 a.m.
The point of pickup is also contact-free. Customers simply open their trunk, and associates load their groceries in – no need to sign for the order.
"Now more than ever, families are relying on our pickup service to help get quality, fresh groceries to their homes as safely as possible," said Tom Ward, senior vice president, Customer Product. "These are extraordinary times, and we are constantly looking for ways we can help deliver that same peace of mind to all our customers, particularly those who are most at-risk."
Zoom Will Let Paid Customers Control Where Their Calls Are Routed
Zoom will soon let paid customers choose the data center through which their calls are routed. Beginning April 18, clients can opt in or out of a specific region, customizing the servers used to connect to hosted meetings.
The move comes after an April 3 report from the University of Toronto's Citizen Lab found that Zoom was transmitting encryption keys through China. Researchers revealed that "during multiple test calls in North America, we observed keys for encrypting and decrypting [Zoom] meetings transmitted to servers in Beijing." The app, they said, uses "non-industry-standard cryptographic techniques with identifiable weaknesses."
CU warns customers to beware of scammers
City Utilities crews are still working during the coronavirus pandemic — and so are scammers, the utility warns.
CU said in a news release that recently, a customer was approached by a person who claimed to be working for CU. When the customer called CU's office to verify his identity, the person left the residence.
City Utilities is urging customers to use caution and call a CU customer service representative if they suspect a scam or that someone is trying to intentionally interrupt their utility service. If you have a question or concern, call City Utilities at 417-863-9000.
Covid-19: Boeing customers cancel staggering number of 737 Max orders
The Chicago-based manufacturer on Tuesday posted 150 cancellations of its beleaguered 737 Max jets in March, the most in decades, the company said. Brazilian airline Gol canceled 34 of the narrow-body planes and leasing firm Avolon scrapped orders for 75 of them, a move it announced earlier this month. Net cancellations in the month totaled 119 thanks to 31 orders for wide-body passenger planes and military aircraft.
That brought net orders Boeing removed from its order list in first three months of the year to 307 planes, a sharp turnaround for a company that just over a year ago was aiming to increase output of its planes to meet strong demand.
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