People are seen lined up in front of Whole Foods during the coronavirus pandemic on April 15, 2020 in New York City. Grocery stores across the country have limited the number of customers allowed inside.
The inside of the Takoma Park Silver Spring Co-op in Takoma Park, Maryland. The store has closed down to customers and converted to solely online orders.
"Careless customers" are "probably the biggest threat" to workers right now, according to Marc Perrone, president of the United Food and Commercial Workers' union. The union said 85% of its grocery store member workers reported that customers are not practicing social distancing in stores.
Many things are taking place:
Raimondo clarifies: customers must wear masks when entering businesses | WJAR
Dominion Energy warns customers of scam calls as company sees spike during pandemic
CHARLESTON, S.C. (WCSC) - Dominion Energy is warning their customers as the company reports a spike in scam calls during the pandemic.
"We're seeing a real increase in scam calls going out to our customers," Dominion spokesperson Paul Fischer said. "These scammers are relentless in looking for ways to prey on customers when they're most vulnerable. Right now, with our new normal, everyone working and schooling from home, and just how essential energy is in our homes right now, we're finding these scams are increasing."
New promotions encourage customers to buy local in Iowa City and Cedar Rapids
IOWA CITY, Iowa (KCRG) - With the temperature hovering in the low 60 degrees, Sunday made for a perfect day in downtown Iowa City to ride a bike, cruise on a skateboard, or lounge on the Pentacrest lawn.
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"It has been much slower. There's no question there," Dave Nerad of Active Endeavors, an outdoor sports store, said.
At Active Endeavors, purchases from online or over the phone waited just inside the door for curbside pickup, a trend most businesses in Iowa City's downtown are now offering. Nerad's will even wait on customers hand and foot, so to speak.
Check out this next:
3 Key Considerations For Managing Customer Experience During COVID-19
So, how do you undertake proactive customer experience in the age of COVID-19? It's not as difficult as you think. It may require loss in the short-term for your company, but it will pay off dividends in the long-term if you do it right.
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Remember: COVID-19 isn't going away May 1, no matter what your local governments may tell you. This issue—and everything it's impacted, including unemployment, low consumer demand, etc.—is going to last months, if not years. There is still time to proactively engage your customers, even if you haven't started yet. Brands that take proactive steps to comfort customers and protect their safety and financial confidence will earn a strong reputation, which will benefit in the long run.
Sheetz creates special hour of operation for at-risk customers | WJAC
'Non-essential' businesses gearing up for customers again
Sheetz requires customers to wear face masks | News, Sports, Jobs - The Express
Sheetz has announced it will be following the order issued by Gov. Tom Wolf that requires all customers in its store locations to wear a face mask, effective Sunday, April 19.
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Additionally, in an effort to help protect higher-risk members of the communities it serves, Sheetz announced an initiative intended to protect those most at risk in the communities it serves. Every Sunday from 2-3 p.m., Sheetz will reserve all 279 of its locations in Pennsylvania to senior citizens, as well as any customer designated as higher-risk. This initiative is also effective Sunday, April 19.
Happening on Twitter
Grocery stores are still flooded with customers, and experts say it's time for large chains to go "dark" to the pub… https://t.co/Wm98MBTrAl ksatnews (from San Antonio, TX) Sun Apr 19 16:15:00 +0000 2020
The Director of the Yale School of Public Health's health-care management program, "said the U.S. must be able to d… https://t.co/SoOTQCkuQ9 resistbot (from Text RESIST to 50409) Mon Apr 20 01:19:00 +0000 2020
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