To figure out your product's Aha! moment, you need data and observation. Follow these two steps to measure customer retention and understand how your users feel about your product. Consequently, you will be able to run the right tests, ask the right questions, and make educated adjustments.
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If 40% or more of your respondents would be "very disappointed" if your product no longer existed, you have a strong indicator of a potentially scalable product that is perceived as a must-have for your buyers. And if less than 40% feel an urgent need for your solution, you can use the insights to understand why your customers feel this way.
This may worth something:
OnRobot Expands Product Capabilities, Empowering Customers to Use Tools in Ever-Broadening
The new features of OnRobot's 'Eyes' enable the vision system to be deployed in quality inspection applications and on mobile robots. The update includes one-shot detection for multiple objects, color and blob detection and automatic landmark calibration tools designed to speed cycle time for mobile robot setups.
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"Traditional approaches to industrial automation place the product at the center, which results in costly, over-complicated solutions to simple automation problems," says Enrico Krog Iversen, CEO at OnRobot. "OnRobot takes a more practical, application-centered approach. This means providing our customers with easy-to-use tools tailored to specific application needs. But it also means empowering customers through updates to existing products that enable deployments in new application domains.
FirstEnergy offer plans to help customers behind on electric bills - WFMJ.com
The FirstEnergy's Ohio utilities – Ohio Edison, The Illuminating Company, and Toledo Edison –are notifying consumers that shutoff of services for nonpayment of electric bills will begin as soon as September 15, pending another delay from the state.
FirstEnergy is asking that customers impacted by the loss of income during the COVID-19 should take advantage of the assistance programs or payment plans.
Talking To Customers: Yalochat Raises $15M Series B – Crunchbase News
Conversational commerce platform Yalochat secured a $15 million Series B to continue to help large enterprises use messaging apps, such as WhatsApp , to manage sales and customer service operations.
Saverin, co-founder and managing partner, said in a written statement that B Capital was "impressed" with Yalochat's team, products and growth trajectory.
"Conversational commerce has become mission-critical to companies looking for new ways to engage with potential customers on their preferred messaging channels," he added. "This is also B Capital's first investment in the Latam region, and I am personally looking forward to helping them create new, meaningful connections between Latam, Asia and the US, where Yalochat can help companies bridge the gap between existing software solutions and the vast world of messaging apps.”
While you're here, how about this:
Schnucks now offering electronic receipts to select customers
ST. LOUIS (WIFR) - Schnuck Markets, Inc. have begun offering e-receipts to Schnucks Rewards customers.
"Our customers and teammates continue to adapt to the COVID-19 pandemic," Schnucks Director of Digital Experience Chace MacMullan said. "As with the many other precautions customers see at our stores, e-receipts are another option we would ask them to consider to reduce touchpoints for customers and teammates."
SWEPCO warns customers of scammers
SHREVEPORT, La. (KSLA) - Southwestern Electric Power Company (SWEPCO) recently learned of a telephone scam targeting its customers in the Shreveport-Bossier City area.
Scammers are posing as utility workers threatening to disconnect service unless they receive payment immediately.
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Phone calls are not the only way scammers are contacting customers. Some scammers are using online or in-person methods.
Missouri American Water to Offer Enhanced Payment Plans for Customers with Past-Due Balances
Missouri American Water is offering an enhanced installment plan to help customers who have fallen behind on their water and sewer bills. Both residential and non-residential customers are eligible to enroll in the program, which will be available through January 31, 2021.
"We care about our customers and understand some are still experiencing financial hardships due to COVID-19," said Debbie Dewey, president of Missouri American Water. "It can be difficult to pay off a past-due balance all at once, so we created an enhanced version of our installment plan that will allow customers to pay off their balance over the next year."
Boil order issued for some customers in Lake Egypt Water District | Boil Orders | thesouthern.com
MARION — Lake Egypt Water District issued a boil water order for customers located in the following areas:
Starting at Illinois 148 and Illinois 37 going north on Illinois 37 to Hudgens Road, and Illinois 148 and Illinois 37 going west on Illinois 148 to Sneed Road.
Customers in that area should boil water for five to seven minutes before using it for drinking or cooking.
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