CINCINNATI , Aug. 19, 2020 /PRNewswire/ -- Driven by a customer-centric business model, TEMPOE, LLC, a leading national retail FinTech firm, has reimagined the customer account management experience. The redesigned customer experience features a newly launched mobile app and a restructured customer account management platform. Both developments allow TEMPOE to empower their customers by simplifying the account management process.
Quite a lot has been going on:
APS asking customers to conserve energy today amid heat wave | Arizona News | azfamily.com
Hampton Shaler Water customers asked to conserve after main break at plant | TribLIVE.com
Customers of the Hampton Shaler Water Authority could be asked to conserve water for a couple of days, the authority’s executive director said Wednesday.
A break in a 16-inch pumping main leaving the water plant was discovered around 4 a.m. Wednesday, Sam Scarfone said. It’s been isolated, but the plant is not operating at full capacity.
“The plant is operational but not at 100%,” he said. “The break is on a cliff side. It’s very difficult to get in and make the repair. We are contacting contractors now. This could take a couple of days for the repair to be complete and the plant to be 100% operational again.”
More than 10,000 PG&E Customers Without Power in San Jose – NBC Bay Area
A total of 10,385 PG&E customers are without power in San Jose, the utility company said Tuesday.
The outage was reported around 7:30 p.m. and PG&E said there is no estimated time of restoration.
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The company said it is assessing the cause of the outage and is working on restoring power to all affected customers.
Many things are taking place:
Closing The Customer-Centricity Gap Amid A Pandemic
Gary Drenik: In Episerver's 2020 B2B Digital Experience Report, you found industries across the globe admit to having a "customer-centricity gap" in the digital experience their company offers not meeting the expectations of their customers. Can you elaborate on what a customer-centricity gap is, from Episerver's perspective?
Nate Barad: Customer-centricity is executing and measuring your business based on customer outcomes. A simple way to compare and contrast is 'do I have enough leads?' versus 'are people finding our content helpful?' While the two may feel connected, a customer-centric view fully embraces, analyzes, and strategizes based on customer behavior.
REU explains why several customers saw bill increases | KRCR
Your Customers Want to Be Data-Driven Too | CIO
Every digital interaction produces data. And data is what economists call "non-rival": It can be used simultaneously, without being diminished, by any number of consumers.
It's understandable that teams aiming to drive top-line growth might be tempted to focus the lion's share of their attention on how widely and profitably data can be sold. Monetizable data generated as a matter of course doing digital business may feel like being handed the proverbial "golden egg." But there's another question that is a litmus test for whether they've mastered "feeding the goose," so to speak: What data about their interactions with you are your customers asking for?
When customers contact Wells Fargo, AI system goes to work | American Banker
While many banks are stepping up their use of chatbots and virtual assistants to keep in touch with consumers during the pandemic, Wells Fargo has taken a different route.
Wells Fargo is a company that has been trying to repair its relationship with customers. For about 14 years, starting in 2002, employees in the community bank division were pressured through aggressive sales goals into opening millions of unauthorized accounts and issuing millions of unauthorized cards, according to the Office of the Comptroller of the Currency.
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