The United States Postal Service is providing customers affected by Hurricane Laura with assistance regarding mail delivery.
Two options are now available for holding mail and changing addresses to ensure that customers continue to receive their mail.
Hold Mail services, according to the postal service, will hold mail and packages for customers for up to 30 days at their local post office. Within that 30-day window, accumulated mail items can be picked up with a photo I.D. or delivery requested to a customer's regular address on a date of their choosing.
Quite a lot has been going on:
This Is What Frustrates Customers
And, I bet if you ask those companies' executives they'd say they have a great system to manage these types of issues, and many of them will say they deliver a great experience. However, that is not always true. In fact, some of them have never called their own companies for support—at least not on a regular basis. They don't go "undercover" to discover the experience the average customer has during peak times. They don't know what their customers experience on a regular basis.
Danville Utilities customers could face disconnection if they don't pay their bills | WSET
Customer Journeys Are Becoming Increasingly Complex
It used to be fairly easy for companies to track their customers. The customers likely discovered the brand through a commercial or print ad, went to the store to find what they needed and made the purchase. The journey from finding out about a company to making a purchase was a relatively straight line.
Today's customer journeys are much more complex with multiple lines zigzagging about to move customers from discovery to the final purchase. And even after the purchase, their journey is still continuing. With numerous touchpoints and channels, brands need to have a strong understanding of their customers to track their journeys and offer personalized service and recommendations.
In case you are keeping track:
Consumer advocate: Plan won't credit Indiana solar customers enough - Indianapolis Business
The Indiana office that represents the interests of utility customers is recommending that state regulators deny a utility's request to compensate customers with solar panels less for extra energy they send back into the power grid.
Vectren, a CenterPoint Energy Company, had a proposal that would not adequately compensate customers with solar power as state law requires, the Office of the Utility Consumer Counselor said in testimony filed with the Indiana Utility Regulatory Commission.
Why Digital Transformation Always Needs To Start With Customers First
Customers' expectations, preferences, changing patterns in how and why they purchase need to be the ... [+] core of any digital transformation effort.
* * *
Anyone who has worked on a digital transformation project quickly sees how the most digitally mature organizations can turn their investments in transformation into revenue by overwhelming customers with value. Initiatives that put customers first can serve to generate greater confidence among C-level executives and board members, leading to more funding.
Family-owned restaurant goes above and beyond to keep customers safe
In Palm Harbor, East Lake Cafe is one of only a handful of businesses in Pinellas County to receive a new Seal of Commitment award for COVID-19 sanitization and best practices.
The Florida Restaurant and Lodging Association started the newly created training program. The goal, empower restaurants to follow strict guidelines to keep staff and customers safe.
* * *
"We take it a step further, and we operate a curriculum that is COVID specific for sanitation and safety. It's more of a public health intervention based curriculum," Geoff Luebkemann, the Senior Vice President of the Florida Restaurant and Lodging Association, said. "To get our patrons to come back, we need to be very transparent and very clearly demonstrate to them our commitment to their safety. This is about protecting our teammates, our associates, as well as our guests."
Power restored to over 81,000 customers, shelter accommodations being arranged for evacuees
ALEXANDRIA - With more than 154,000 still without power in Louisiana and many evacuees still unable to access their damaged homes and neighborhoods, officials are working as quickly as they can to provide aid to those who need it.
Cleco announced Monday morning that power has been restored to over 81,000 customers, or 58 percent, of the 140,000 customers affected by Hurricane Laura.
And shelter accommodations have been set up in Alexandria as The Reception Center at Shrine on Airline / Zephyr Field has now closed, according to the Louisiana Department of Children and Family Services.
Happening on Twitter
NEWS: A postal employee provides NBC News with exclusive images of dismantled mail sorting machines in a Dallas fac… https://t.co/Ou0FjVtMTs GeoffRBennett (from Washington, D.C.) Tue Aug 25 10:03:31 +0000 2020
Folks across Ohio have been reaching out to express concern that they are not receiving their mail promptly during… https://t.co/6H7V8u9QRr senrobportman (from Ohio) Sun Aug 23 22:58:04 +0000 2020
No comments:
Post a Comment