Valentine's Day is approaching. And while businesses won't be sending their customers chocolates and flowers, there's still a lot they can do to show how much they care — every day of the year.
More than ever, consumers are seeking out and staying loyal to businesses that display understanding and empathy in every interaction. Whether it means easily filing a claim with an insurance provider, being able to return clothes free of charge, or getting through to customer support without a battle, companies need to forge authentic connections with customers.
While you're here, how about this:
The Pandemic Has Created A New Customer Reality
"Culture eats strategy for breakfast", a phrase attributed to management guru, Peter Drucker, seems more apt than ever now that technology is accelerating the ability to connect with consumers. On the forefront of this direction is an imperative to define a great consumer experience that is personalized through evolving technology capabilities. "Big-data" and ever-improving data analytics, including artificial intelligence, are creating new customer expectations.
Smart companies are making effective personalization strategies an important component of all-encompassing business strategy. Implied in this conversation is the imperative to engage your workforce and the data being generated through technology. There are numerous obstacles, but many of the most stubborn ones go right back to culture. How is leadership driving the culture to harness the needed technologies and behaviors?
Ackemann: VTA bus operators afraid customers are driving COVID-19 spike - San José Spotlight
Driving a bus isn't easy and the public would do well to remember that as it considers the concerns VTA's bus operators are raising about what the organization is doing to protect them during the pandemic.
Bus operators are responsible for safely operating their vehicle, for the safety of pedestrians and other drivers with whom they share the roads and for the safety of their passengers while onboard. The job doesn't end there. They collect fares. They communicate with dispatchers about obstructions and passenger issues. They do light janitorial work and act as customer service too, giving directions and answering questions about timetables and fares.
Duke Energy helps customers in Greater Cincinnati area prepare for arctic blast | Duke Energy |
CINCINNATI – As an arctic blast of winter weather reaches the tri-state, Duke Energy crews are ready in the event that frigid temperatures impact the company’s energy system.
Duke Energy has a detailed plan to manage the power grid in extreme conditions. Extremely low temperatures put higher stress on the equipment used to generate and deliver electricity to customers.
While Duke Energy currently does not anticipate problems meeting the power needs of its customers, the company is prepared to respond to any system issues, customer outages or equipment problems that might occur.
Quite a lot has been going on:
Helping customers during challenging times and achieving better business results
The way your organisation chooses to work with your customers and the broader community during a crisis will leave a lasting impression. It has been no different in recent months, and we've really found that creative and empathetic thinking has been critical in addressing customers' needs.
DHL Supply Chain has been frontline throughout the pandemic, with a global workforce of 155,000 people in almost every industry, from car manufacturing to food retail. As a result, we were faced with the challenge of communicating with customers in vastly different situations, with some unsure that they would survive, while others tackled the challenges brought about by huge surges in demand.
Marquette coffee shops seating customers again
MARQUETTE, Mich. (WLUC) - Before this week, Third Street Bagel was conducting orders through takeout and drive-thru. Over the past couple of months, they also started an online ordering system.
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Less than five minutes away is Velodrome Coffee Company. Co-owner and general manager Paul Vafa says the large amount of tourism last year helped business.
"We had some of our best months this past summer, which is an incredible blessing," Vafa stated. "I think more stimulus would increase that, obviously, and that's what we're looking forward to."
SoCalGas Offers Tips and Tools to Help Customers Save Money on their Utility Bills
"As the weather changes, so does our consumption of natural gas. In order to keep our homes warm, our heating systems are running more frequently resulting in an increased usage of natural gas. A few simple changes can help reduce energy bills," said Brian Prusnek , SoCalGas' director of customer programs and assistance.
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SoCalGas also encourages customers who are having trouble paying for their monthly natural gas bill to apply for one of their customer assistances programs. The utility's customer assistance programs include:
Big win over Bucs could mean bucks for furniture store customers | Local News | joplinglobe.com
Joe Hadsall is the digital editor for The Joplin Globe. He has been the editor of the former Nixa News-Enterprise and has worked for the Christian County Headliner News and 417 Magazine.
JOPLIN, MO - James A. Courtney, 78, a retired elementary art teacher for Joplin Schools, passed away Thursday, February 4, 2021. Services will be held at a later date. Arrangements by Ozark Memorial Park Crematory, Joplin.
Happening on Twitter
Here it is, @VelsFilmIntl @IshariKGanesh 's Treat for Valentine's day! 4 different stories but with one core plot… https://t.co/DYQCXoePEB menongautham (from chennai) Fri Feb 05 11:33:12 +0000 2021
We're getting Demon Slayer: Kimetsu no Yaiba school anime shorts for Valentine's! https://t.co/PbGBGs7J0Z Anime Fri Feb 05 03:52:03 +0000 2021
SILK: luxe sets and sensual styles for an ultra-luxe and super glamorous Valentine's Day. Shop now in 4 colors and… https://t.co/28X2kLBmoz skims Fri Feb 05 23:00:01 +0000 2021
WIN THE ULTIMATE VALENTINE'S BREAKFAST To enter, tag a friend & follow all 4 brands - @Adnams @thejollyhog… https://t.co/U8uhFYz20H Adnams (from Southwold, Suffolk, UK) Tue Feb 02 16:00:21 +0000 2021
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