To create "Wow" moments, you need to make customers feel like the most important people in your world. Let them know you’ll bend over backward to make their day better. It’s all about the overall customer experience — and the details in between.
Think about the last time you experienced a "Wow" moment at a business, one where you were really impressed. You probably did a lot more business there and told your friends and business associates about it, too.
In case you are keeping track:
S&WB kicks off long-term master plan vowing customers' will be top priority
NEW ORLEANS, La. (WVUE) -The Sewerage and Water Board of New Orleans Wednesday launched a new effort to bring together its needs, goals, strategies, and vision for the future under a single, integrated Master Plan.
The work will culminate using "One Water, One Vision" framework to best deliver water services to our customers and keep New Orleans safe and healthy for future generations, according to a news release issued to media outlets.
Beauty Retailers Are Finding New Ways To Attract Customers And Keep Them Coming Back
With department stores on the decline and younger consumers in particular shopping elsewhere, high-end beauty retailers and brands need new tactics to find new customers and keep them.
A few years ago, characterizing a beauty product as "clean," generally defined as safe, effective and ethically produced, was a differentiator and could attract consumers and hold their attention. But now, "clean" has become ubiquitous and it's not enough to push a brand forward.
TEP customers tell Corporation Commission 'no' to proposed rate increase
TUCSON, Ariz. (KOLD News 13) - Speaker after speaker shared concerns about the proposed Tucson Electric Power rate increase to members of the Arizona Corporation Commission Tuesday night in downtown Tucson.
Some worried about the burned an increase will have on low-income customers. Others called for a just transition for the communities who have long relied on coal near the Four Corners. Many, like Mike Carram, called for a stronger effort for renewable energy.
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Acne brand BioClarity uses real customers in its latest digital campaign – Glossy
BioClarity, a DTC acne brand, will roll out a digital campaign the week of Feb. 3 to show how customers’ skin affects their self-esteem.
The campaign, which includes six of its real consumers, is a bid to make the brand appear more authentic. The participating customers were not paid, but did receive free air travel, hotel stays and a meal stipend, following an open casting call.
Here's Why Sonos Customers Were Angry About Plans to End Product Updates | The
Although the trade-in program hubbub seemed much ado about nothing, the latest kerfuffle was a master class in how to alienate your customer base. The tech support plans Sonos unveiled contained something to upset old and new customers alike.
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In Sonos' case, the legacy products such as the original ZonePlayers, Connect, Connect:Amp, and the first-gen Play:5 had "been stretched to the limits of their memory and processing power." The company is proud its equipment lasts so long -- with 92% of the products it's ever shipped still in use -- the products are just too outdated to be functional with the newest components.
Firm says Wawa customers’ hacked credit card info being sold | TribLIVE.com
PHILADELPHIA — Convenience store giant Wawa Inc. said Tuesday it is responding to reports that hacked information from its customers’ credit cards may be being sold on the dark web.
The company said in a news release that customers who may be affected can obtain free credit monitoring and identity theft protection.
Malware discovered last month affected payment card information and was contained within three days, Wawa said.
AT&T's DirecTV losses mount as it adds new wireless customers - CNET
AT&T said adjusted earnings for the fourth quarter were 89 cents per share, compared with analysts' expectations of 87 cents per share.
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