HALLOWELL, Maine (WABI) - Customer service and billing issues are why the Maine Public Utilities Commission is penalizing Central Maine Power $10 million over the next 18 months.
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"Some people might not think that's a lot of money, but for Maine, that's a lot of money, and that's a big slap, that's not just a slap on the hand, that is a real tough hit for them," said Barry Hobbins, Maine Public Advocate.
"The word of the day is accountability, and I believe what the commission sent is a message that we expect accountability by this public utility."
Not to change the topic here:
Scammers target Idaho Falls Power customers | Crime & Courts | postregister.com
In two days this week, Idaho Falls Power received more than 25 phone calls about a scam going around town.
Many Idaho Falls residents have received targeted phone calls from someone claiming to be Idaho Falls Power. In the phone call, a voice informs the receiver that their power will be shut off in 30 minutes if they do not pay a bill immediately over the phone.
According to Joelyn Hansen, customer relations supervisor at Idaho Falls Power, the phone calls are scams.
Poway water customers may be getting credits - Pomerado News
Poway water customers may be in line for small credits on an upcoming bill because the recent six-day boil-water advisory late last year.
Pending the council's likely approval, the average customer will see a one-time credit of about $28.72 in March or April, depending on which bimonthly billing cycle the customer is on. This includes a $5.29 credit on the fixed rate and $23.43 for commodity equal to 1/8th of the bimonthly bill. Seventy-seven percent of customers will have a commodity credit of between $10 and $50, depending on how much water they typically use.
Do You Care About Privacy as Much as Your Customers Do?
A 2019 Cisco survey examined the actions, not just attitudes, of consumers with respect to their data privacy. The survey reveals an important new group of people — 32% of respondents — the authors call “privacy actives.” This group says they care about privacy, are willing to act, and have done so by switching companies or providers over data or data sharing policies.
On the other side of the ledger, sharing consumer data or using it in targeted marketing campaigns, to train algorithms, and so forth offers outsized potential . Indeed, not exploiting customer data when your competitors are doing so can put you at a significant disadvantage.
Many things are taking place:
Foot Locker's new marketplace makes customers support environmental causes to buy shoes
In September 2018, Public School co-founder Dao-Yi Chow approached Mel Peralta, head of Foot Locker's innovation incubator, Greenhouse, with an idea to bring together streetwear and sustainability — two worlds that have not had much interaction .
The concept, eventually named O-1, has taken the form of a new marketplace hosted on the Greenhouse app. It will release regular, exclusive products manufactured in a sustainable way from big names in sneakers and streetwear. In order to get access to the products, customers will have to participate in environmental causes, whether through attending environmental seminars or taking part in a beach clean-up.
Verizon Adds Wireless Customers, Takes Another Hit on Yahoo Unit - WSJ
Verizon Communications Inc. added lucrative phone customers at a healthy clip in the final three months of 2019 as it worked to build out a faster 5G network, but it continued to grapple with its digital-media business.
Ivanti Re-Affirms Commitment to Customer Success in 2020
-Two key product focus areas for 2020 are enterprise service management and unified endpoint management
-Customer experience team led by Mary Trick, chief customer officer, is dedicated to improving the experience for all of our customers
-Redefined partner program focuses on customer enablement with Ivanti products, resulting in visible improvement to their business
SALT LAKE CITY , Jan. 30, 2020 /PRNewswire/ -- Following the announcement of a new CEO and leadership team, Ivanti, the company that unifies IT to better manage and secure the digital workplace, today announced its go-to-market strategy for 2020. With the customer as the priority, Ivanti has established new focus areas for its product and solutions and put programs and strategies in place to help drive customer success.
McDonald's is screening customers and feeding doctors in China to help fight Wuhan coronavirus |
The fast-food giant has deployed an epidemic prevention and control task force that's working with Chinese authorities to combat the lethal virus, CEO Christopher Kempczinski told analysts during McDonald's fourth quarter earnings call on Wednesday.
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The World Health Organization expressed "great concern" on Thursday that the virus is spreading among people outside of China, The Associated Press reported . The agency could soon declare the epidemic a global emergency, the AP said.
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