VOZIQ. Helping recurring revenue businesses improve customer retention using Machine Learning.">Co-Founder and Head of Data Science at VOZIQ. Helping recurring revenue businesses improve customer retention using Machine Learning.
* * *
So, what is the real problem with retention? Nobody decides to cancel overnight. A customer's intention to cancel is driven by multiple experiences with the company, service care interactions, word of mouth from friends and family, and, of course, the competition. Furthermore, at all these times, customers keep giving signals to companies about their intentions.
Not to change the topic here:
Customers Warned About Potential Power Scams -
Pacific Gas and Electric Company (PG&E) is alerting customers to be aware of ongoing scam phone calls with criminals threatening to shut off power if a payment is not made.
Officials said that PG&E's Corporate Security department has received several reports in the past few weeks regarding scammers requesting payment on past due utility bills immediately using a GreenDot card, Money Pack or gift card.
Integrating Technology Into Customer Service: The Secret Is Keeping It Below Eye Level
Some companies have succeeded for decades by being traditionalists when it comes to customer service (which is my consulting wheelhouse). These are companies that have thrived over the years by keeping their approach to customer service simple: They hire good people, train them well, and inspire them continually.
Lately, though, such clients have been asking me about all the technology that has come on the market that's been built to ease the way when it comes to providing a great customer service experience. They're worried that they'll soon be shortchanging both their customers and their employees if they ignore these new tools completely.
Scammers use new meter installations as a chance to target customers | KHGI
Were you following this:
H&M Customers Can Buy Now, Pay Later With Klarna | PYMNTS.com
H&M customers will be able to shop now and pay later with a new payment option. According to a press release , the fast-fashion company aims to offer "a truly modern shopping experience" for customers that is flexible and convenient, no matter where and how they end up shopping at H&M. The company will partner with global payments partner Klarna to put the practice into play.
* * *
Stefan Vos, chief financial officer with H&M North America, said that shopping at their stores should be relevant, inspiring and convenient, and thoroughly modern.
DP&L warns of increase in scammers targeting customers | WRGT
Comcast customers eligible for $1.4M in refunds following overbilling | Grand Forks Herald
Lyft Now Available to all Consumer Cellular Customers, Including Those with Flip Phones
With CC Go, customers can request a ride for themselves or their loved ones and receive the same conveniences of a ride sharing service that are enjoyed by the millions of users with a Lyft app. The CC Go ride is also trackable, allowing a designated family member to be alerted when a ride is booked. They can then follow the ride route digitally until the loved one is dropped off at their final destination.
"Consumer Cellular is committed to helping seniors stay connected," said John Marick, Consumer Cellular CEO. "For the last 24 years, we've been accomplishing this goal through our affordable cellular service. Today, we are taking our commitment one step further by giving our customers easier access to Lyft. Most of us use the app on our smartphones, but for our over 1.3 million customers who are not on smartphones, that technology has been out of reach.
Happening on Twitter
Today I introduced legislation to rename the downtown post office as the Clara Luper Post Office. The historic sit-… https://t.co/2CxrotfD1p RepKendraHorn (from Oklahoma City, OK) Tue Jan 14 21:54:21 +0000 2020
Even the UN Security Council's Study "The rule of law and transition justice in conflict and post-conflict societie… https://t.co/VfonK7sSDX RomeoSaganash Tue Jan 14 22:24:15 +0000 2020
Unclear if Medvedev was really demoted by being assigned deputy head of Security Council, a post that doesn't exist… https://t.co/CbalrziUZ2 Lucian_Kim (from Москва) Thu Jan 16 12:08:02 +0000 2020
Lismore Primary School is looking for a new Head Teacher. This is a fantastic opportunity to lead a small, island s… https://t.co/TBbhxFqXPJ argyllandbute (from Argyll and Bute, Scotland) Thu Jan 16 08:30:00 +0000 2020
No comments:
Post a Comment