MONCKS CORNER – Santee Cooper residential customer satisfaction increased in 2019 and once again topped the national average, according to results from a new independent survey.
Some 93 percent of residential customers are satisfied, up from 91 percent in 2018 according to the survey conducted in late 2019 by MarketSearch. The national average for residential customer satisfaction among power companies is 89.7 percent. Also, among Santee Cooper customers more than half -- 57.7 percent -- said they are very satisfied.
While you're here, how about this:
How do I stop my customers from stiffing me on a tip?
I'm a valet driver who picks up and returns cars to customers from a local car dealership. I drive carefully, about 10 to 20 miles on average each trip, yet only about 10 percent tip me. I've seen restaurant valets tipped more frequently for driving cars about 30 feet. How do I nicely convey that maybe I could be tipped for my efforts?
This raises an interesting question that I'd like to ask garage attendants to e-mail me about. What is the average tip you receive for retrieving cars?
Georgia Power reminds customers to be vigilant, follow simple tips to avoid common scams
ATLANTA , Jan. 25, 2020 /PRNewswire/ -- With a recent increase in reports regarding scams and fraud by criminals posing as Georgia Power employees, the company is reminding customers to be aware and follow simple tips to avoid being a target.
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Georgia Power continues to work with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees in order to defraud customers.
Napa crash cuts power to more than 3,300 PG&E customers | Local News | napavalleyregister.com
Quite a lot has been going on:
FedEx, Amazon warn customers about new nationwide text scam | WLNS 6 News
Online shoppers waiting for a package to arrive may want to think twice before opening any delivery updates that are texted to them. FedEx and Amazon are warning customers about a new nationwide scam, according to CBS New York correspondent Tom Hanson.
People across the country are receiving text messages that claim to be from FedEx and ask you to set delivery preferences.
Security experts say they don't know who is behind the scam and police in several states are warning people not to fall for it.
Michigan regulators approve rate increase for Indiana Michigan Power customers | WSBT
Water main break still impacting customers in Ashley, Hanover Twp. - News - Citizens' Voice
ASHLEY - Work continues to repair a 24-inch water main along the creek near St. Mary's Road, Pennsylvania American Water company officials announced this morning.
Service is expected to be restored this afternoon, according to company spokeswoman Susan M Turcmanovich
Water tankers are available at the Ashley Firemen's Park and the entrance to Liberty Hills. Customers are asked to bring their own containers.
Smiles Aren't Enough: The Power Of Standards And Systems In Customer Service
A company founder and CEO approached me recently, explaining where he felt his company was on the continuum of customer service success. "I think we're pretty good at the 'smiles' part of customer service. We've hired a lot of great people and they do a good job at interacting with customers–at least when things are going well: when the customers are polite and relatively satisfied and we're not under any stressors internally.
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